Aquae jewels sent me a package via DHL that required signature upon delivery. DHL delivered the package, but never attempted to receive a signature. This led to the package being out in the open, without my knowledge, and I never ended up seeing the package (Assuming either theft or misdelivery). DHL admitted their mistake and offered a full refund if Aquae submitted a claim. Both myself and DHL told Aquae to submit a claim, multiple times, to which they never did and insisted on not following DHL’s process, despite DHL offering a full refund. DHL ended up sending them a full refund. Aquae then offered a replacement piece, rather than submitting the claim per DHL’s instructions, but proceeded to cancel the order mid-delivery and have it sent back to Aquae. I am now without product or refund due to Aquae’s predatory business practices. They need to be held responsible for their dishonest actions and I’m going to write reviews all over their social media, so no one buy from this company. They are a SCAM!!

Aquae jewels sent me a package via DHL that required signature upon delivery. DHL delivered the package, but never attempted to receive a signature. This led to the package being out in the open, without my knowledge, and I never ended up seeing the package (Assuming either theft or misdelivery). DHL admitted their mistake and offered a full refund if Aquae submitted a claim. Both myself and DHL told Aquae to submit a claim, multiple times, to which they never did and insisted on not following DHL’s process, despite DHL offering a full refund. DHL ended up sending them a full refund. Aquae then offered a replacement piece, rather than submitting the claim per DHL’s instructions, but proceeded to cancel the order mid-delivery and have it sent back to Aquae. I am now without product or refund due to Aquae’s predatory business practices. They need to be held responsible for their dishonest actions and I’m going to write reviews all over their social media, so no one buy from this company. They are a SCAM!!

Really good quality, Speedy delivery and great customer service.

Before I ordered a ring, I had some exchanges by chat with someone from aquae jewels. Very clear and helpful. I ordered, and the ring arrived in due time. Very good quality. And more: I had a question after reception, and the person from the chat support was very helpful once again. Top

Not same picture

Site très sérieux, je recommande

Envoi très rapide

Fast delivery !

I’ve been a loyal customer for AJ for many years for obvious reasons: 1- Their jewelry is made to be worn everyday without it getting easily damaged or worn out. 2- AJ offers a complimentary re-size which is really helpful most times and rarely offered by other jewelry brands. 3- Their customer service is TOP NOTCH! They never fail to impress me with their kindness and care along with the professionalism. They’re one of the reasons why I keep coming back for more jewelry pieces from AJ!

the rate bit higher but nice quality

Envoi rapide

I would totally recommend this store !! It’s pieces are carefully and nicely crafted.

Ich bin schon lange Kunde und wurde bis jetzt noch nie enttäuscht. Der Schmuck ist aus 18 Karat Gold und sehr hochwertig verarbeitet. Tolles Preis-Leistungsverhältnis Der Service ist spitze. Eine vergleichbare Firma in Deutschland gibt es nicht. Klare Kaufempfehlung

She liked it

Fast and excellent service

Nice

Good customer support and friendly user process

Excellent and speedy service as promised.

Aquae Jewels have the best customer support. I ordered a bracelet then I changed my mind on the design, I wanted a double chain, however they went ahead and gave me a unique chain without any extra charges. It is heavy. I love their Jewellery. Keep up the good job Aquae Jewels.

High price low quality