Good product but $9.95 shipping? For a couple pieces of plastic? Get serious and stop overcharging for shipping.

I placed my order on 12/6/23 The money was taken out of my account on 12/8/23. Now 12/19/23 I have never received an email and called customer service. I was told there was a problem with payment and the transaction had failed but they kept the money and did not send the product. Today I was told they were sending the order now another 5 to 7 days. I love the product but I think it's time to try something else. It should not be this difficult to order. Plus both representatives were horrible to understand and could not answer my questions. So disappointed that a company with a product this good would have such terrible customer service.

Buyer Beware, No customer should be "enrolled" in a monthly subscription for BeFlexible (Snake Oil) because they ordered insoles. This was done without my knowledge to the tune of $42.60 per month. When I called, I was told "The web site does that automatically." Buyer Beware!!!

I have been using walkfit for over 20 years. I purchased them for my entire family for $19.95 each. I also purchased the upgrade for each member to get future walk-fit orthotics for $5.00 shipping, which worked great a few times. I was told that there was no limit on the amount of orthotics or Expiration time. However, for the past few years, they just give me the runaround. They say that their computer is down, call back in few days. Today they said they cannot find my information (did not even look, just said they cannot find it). Now I have to pay $19.95, but that’s not what I purchased. They won’t let me talk to a supervisor and don’t even try to help me. They’re very rude and condescending. I like the walk-fits but their customer service is terrible now. Instead of being honest, they lie and just make excuses. I should receive what I purchased, which is walk-fits for $5.00 shipping indefinitely. I have received about 3 pair under that arrangement in over 20 years. I don’t Think that is too excessive. I feel they should honor the original agreement that I paid for.