Tires have been delivered without instrucion on how to change and mount them

Best customer service company

Very good!

Shipping could have been somewhat faster since it shipped out of Oakland.

Excellent

I’ve owned my scooter for almost 5 years now. It is reliable, fun and customer service was excellent the 2 times I reached out with questions. I plan to purchase from them again once my battery gives out someday.

great smooth.

See my notes

Zéro customer support. Title says it all. Only advantage of the Unagi over the scooters for hire on the street is that it’s lighter. The Unagi is less stable. I purchased a used scooter and it came with scratches. No thought to touch up paint, which I assume they have on the factory but not I no have to try and find and match? Even the screws to attach the handle bar appear used and one of them stripped going in. But zero customer support is a serious problem. Scooter shut down and screen went into an endless scroll, had to walk it home. But then it suddenly turned back on, it still had plenty of charge. No idea what happened but obviously worried that it’s going to randomly conk out again. Tried to find a phone number, luck. No customer support number, the AI help bot is pure frustration - the exact opposite of helpful. Trying to read the PDF of the manual on a phone you’ll need a magnifying glass. It’s as if any thought that went into customer experience was to make it a bad experience. Also, the scooter will accelerate on its own. Can’t sync it to phone, there a list of issues. Emailed exactly 24 hours ago and haven’t heard back. Curious if I’ll get a response. It does look nice ¯\_(ツ)_/¯

absolute worst in every dimension.

I never received replacement on my refurbish scooter. I was having communication with customer service that has a terrible assistance resolving the issue and it's been over a month and my scooter still was not delivered as a replacement prior to scooter that I had before. And I never get my money back and I don't know what is such a big issue to resolve this issue but if I would get replaced for my scooter or my money back at least I would never recommend Unagi to any of my family or friends or anyone who would be interested to be your company or your services.

The best thing about Unagi is the simplicity of its design, so clean, so sleek and so elegant. Just a masterpiece on two wheels. If James Bond had a scooter it would be an Unagi. The customer service is top notch and be guaranteed that they will go above and beyond when needed.

fast service

Terrible baytery

I order tires, fast delivery, good service. Thank you

I love my unagi scooter, it’s so simple to fold and carry it. Also it goes so fast and you can I just the limit cap easily on device(if you know the right button condo). It seems durable. The one thing that could benefit from a design change is the fact that the screws the connects the head to the body often looses up but I’m thankful it came with the tool to tighten it.

great pickup speed and fast and no issues breaking on time.

Good

I recently bought a refurbished scooter—overall, it works well and gets the job done for daily commuting. However, I’ve been unable to connect the Bluetooth to the phone app, which limits some functionality. Also, there’s a noticeable burnt rubber smell after use, which is a bit concerning. Good value for the price, but some quirks to be aware of.

I received my battery really quick. It was perfect. I got it on my off days.