It came to us quickly and was packed well. The directions omitted the crossbar completely, so we had the chair half put - together before we realized that the crossbar was one of the first things that had to be done, so we had to take the chair back apart to put the crossbar in. Then we discovered that the holes where the crossbar screwed in did not line up, so we put the chair together with the crossbar just laying in the indentation, I contacted customer service, and they emailed me several times asking for pictures. I told them there was nothing to take pictures of without taking the chair apart, and even then, I don't think it would have shown anything. We are using the chair, and it is just fine. I was just disappointed that a $ 200 chair would be missing part of the directions and not have the screw holes lined up properly,

Easy order process and chairs delivered on time.

Fast shipping

Very pleased with product and with customer!

I've ordered from Trex Furniture a couple of times and have been pleased with the quick ship time and the quality of the furniture.

Highly recommend

Arrived on time ,

Great product at a reasonable price

Excellent products!

Fast delivery.

Quality American made product!

Easy to order and get delivered

Again, appearance was really nice and looks high quality but the workmanship of the routed profiles and pilot holes/thru holes were not on center. Had to really work to get this simple build together. Had to cut a wood tapping block to get the fastening rod on the back of the back support to seat flush so it would slip into the routed recessed profile. Holes were not aligned well. For the price, it should have been high quality workmanship. And it was not.

Delivered on time and packaged really well

Everything met or exceeded expectations!

No surprises, as advertised

The experience was a nightmare. The initial order was sending me a swing, until I noticed the error and called back. Your phone system is like a revolving door that doesn't stop. We received the bench quickly only to find the seat and side were out of level. With short time restraints, Tiffany B helped us get this rectified after the Celebration of Life event.

Excellent delivery 🚚

Easy with great customer service

Great chair, love the height.