Site reviews
I tried to cancel my
I tried to cancel my order online immediately after placing it as I ordered in error. I got an ai response that it was fine to cancel as the order hadn’t been fulfilled but I had been sent to the team for processing. I didn’t hear anything back so sent an email to customer services asking the same thing and got the same AI response. The order was then shipped the next day. I still haven’t received any response from anyone relating to the order. I have been so busy that I haven’t been able to deal with the knife received yet. I am really disappointed in the customer service, particularly as an investor in your company. Previously your customer service has been excellent when I’ve experienced issues with your knives. I think entrusting this important function to AI is a mistake and clearly doesn’t work.
I tried to cancel my
I tried to cancel my order online immediately after placing it as I ordered in error. I got an ai response that it was fine to cancel as the order hadn’t been fulfilled but I had been sent to the team for processing. I didn’t hear anything back so sent an email to customer services asking the same thing and got the same AI response. The order was then shipped the next day. I still haven’t received any response from anyone relating to the order. I have been so busy that I haven’t been able to deal with the knife received yet. I am really disappointed in the customer service, particularly as an investor in your company. Previously your customer service has been excellent when I’ve experienced issues with your knives. I think entrusting this important function to AI is a mistake and clearly doesn’t work.
Excellent service and delivery, everything
Excellent service and delivery, everything packaged securely
Excellent service and delivery, everything
Excellent service and delivery, everything packaged securely
The usual quick service with
The usual quick service with a really easy ordering process, a very quick delivery, and most improtantly of all, a beautiful knife!
The usual quick service with
The usual quick service with a really easy ordering process, a very quick delivery, and most improtantly of all, a beautiful knife!
Simple and straightforward proceed… and
Simple and straightforward proceed… and I am very satisfied with my knife my second Tog) and delighted with the gifts. Thankyou!
Simple and straightforward proceed… and
Simple and straightforward proceed… and I am very satisfied with my knife my second Tog) and delighted with the gifts. Thankyou!
Excellent customer service, quick delivery
Excellent customer service, quick delivery and a lovely knife, ceramic sharpener and little penknife. All as described, I just need to save for the next one now
Excellent customer service, quick delivery
Excellent customer service, quick delivery and a lovely knife, ceramic sharpener and little penknife. All as described, I just need to save for the next one now
This was a treat to
This was a treat to myself with a promotion. Lovely addition to the kitchen, lovely to use, seems incredibly well made and superb edge. I may have to consider another again.
This was a treat to
This was a treat to myself with a promotion. Lovely addition to the kitchen, lovely to use, seems incredibly well made and superb edge. I may have to consider another again.
Best knives I’ve ever owned
Best knives I’ve ever owned
Best knives I’ve ever owned
Best knives I’ve ever owned
Excellent products and prompt service.
Excellent products and prompt service.
Excellent products and prompt service.
Excellent products and prompt service.
5 stars. There really is
5 stars. There really is nothing to fault. Great product and great service. There's nothing more to say
5 stars. There really is
5 stars. There really is nothing to fault. Great product and great service. There's nothing more to say
Awful. Quality of product supremely
Awful. Quality of product supremely sub par, scratched and gauged, looks like a return, emailed customer service, no response.
Awful. Quality of product supremely
Awful. Quality of product supremely sub par, scratched and gauged, looks like a return, emailed customer service, no response.
Really nice quality knife, couldhave
Really nice quality knife, couldhave a sharper blade but apart from that really good quality steel with great tip retention. It fells satisfying fidget with
Really nice quality knife, couldhave
Really nice quality knife, couldhave a sharper blade but apart from that really good quality steel with great tip retention. It fells satisfying fidget with
Absolutely faultless,initial delivery was damaged,
Absolutely faultless,initial delivery was damaged, this was just a few days before Christmas- I contacted the company,sent photos,and received a replacement within 2 days - cannot praise enough ,just incredible service,thank you to all involved .
Absolutely faultless,initial delivery was damaged,
Absolutely faultless,initial delivery was damaged, this was just a few days before Christmas- I contacted the company,sent photos,and received a replacement within 2 days - cannot praise enough ,just incredible service,thank you to all involved .
Fabulous products. So well thought
Fabulous products. So well thought out you can see that many people have considered how the knife would be used and the best blade shape, thickness, angle of cutting edge etc has been put into the final product. The best.
Fabulous products. So well thought
Fabulous products. So well thought out you can see that many people have considered how the knife would be used and the best blade shape, thickness, angle of cutting edge etc has been put into the final product. The best.
Excellent knives
Excellent knives
Excellent knives
Excellent knives
Great products at a reasonable
Great products at a reasonable price with fantastic service well done
Great products at a reasonable
Great products at a reasonable price with fantastic service well done
Very fast service. Excellent packaging.
Very fast service. Excellent packaging. Cant comment much on the knife as bought for a gift but its great workmanship
Very fast service. Excellent packaging.
Very fast service. Excellent packaging. Cant comment much on the knife as bought for a gift but its great workmanship
Sent me the wrong products,
Sent me the wrong products, return link didn't work so I had to pay my own. I've had no communication as they haven't emailed me back. I'm yet to receive the correct products over a week and a half later
Sent me the wrong products,
Sent me the wrong products, return link didn't work so I had to pay my own. I've had no communication as they haven't emailed me back. I'm yet to receive the correct products over a week and a half later
Your website promised it would
Your website promised it would be delivered on Tuesday. I could see it left you on the Monday, but Royal Mail didn’t try to deliver it until Wednesday - I knew I’d be out - I had aimed for Tuesday for a reason. Rather than it going straight to the depot where I might have been able to pick it up, they tried again the next day. Again, I knew I’d be out. Had to arrange a redelivery for Sat, so in the end it took a week. I know it wasn’t really your fault, but if it needs to be signed for then it would be better to have the option to pick a delivery day at check out because the service you paid for with Royal Mail didn’t seem to guarantee next day delivery.
Your website promised it would
Your website promised it would be delivered on Tuesday. I could see it left you on the Monday, but Royal Mail didn’t try to deliver it until Wednesday - I knew I’d be out - I had aimed for Tuesday for a reason. Rather than it going straight to the depot where I might have been able to pick it up, they tried again the next day. Again, I knew I’d be out. Had to arrange a redelivery for Sat, so in the end it took a week. I know it wasn’t really your fault, but if it needs to be signed for then it would be better to have the option to pick a delivery day at check out because the service you paid for with Royal Mail didn’t seem to guarantee next day delivery.
Excellent customer service
Excellent customer service
Excellent customer service
Excellent customer service
Good knife but poor customer
Good knife but poor customer service
Good knife but poor customer
Good knife but poor customer service



