I tried to cancel my order online immediately after placing it as I ordered in error. I got an ai response that it was fine to cancel as the order hadn’t been fulfilled but I had been sent to the team for processing. I didn’t hear anything back so sent an email to customer services asking the same thing and got the same AI response. The order was then shipped the next day. I still haven’t received any response from anyone relating to the order. I have been so busy that I haven’t been able to deal with the knife received yet. I am really disappointed in the customer service, particularly as an investor in your company. Previously your customer service has been excellent when I’ve experienced issues with your knives. I think entrusting this important function to AI is a mistake and clearly doesn’t work.

Excellent service and delivery, everything packaged securely

The usual quick service with a really easy ordering process, a very quick delivery, and most improtantly of all, a beautiful knife!

Simple and straightforward proceed… and I am very satisfied with my knife my second Tog) and delighted with the gifts. Thankyou!

Excellent customer service, quick delivery and a lovely knife, ceramic sharpener and little penknife. All as described, I just need to save for the next one now

This was a treat to myself with a promotion. Lovely addition to the kitchen, lovely to use, seems incredibly well made and superb edge. I may have to consider another again.

Best knives I’ve ever owned

Excellent products and prompt service.

5 stars. There really is nothing to fault. Great product and great service. There's nothing more to say

Awful. Quality of product supremely sub par, scratched and gauged, looks like a return, emailed customer service, no response.

Really nice quality knife, couldhave a sharper blade but apart from that really good quality steel with great tip retention. It fells satisfying fidget with

Absolutely faultless,initial delivery was damaged, this was just a few days before Christmas- I contacted the company,sent photos,and received a replacement within 2 days - cannot praise enough ,just incredible service,thank you to all involved .

Fabulous products. So well thought out you can see that many people have considered how the knife would be used and the best blade shape, thickness, angle of cutting edge etc has been put into the final product. The best.

Excellent knives

Great products at a reasonable price with fantastic service well done

Very fast service. Excellent packaging. Cant comment much on the knife as bought for a gift but its great workmanship

Sent me the wrong products, return link didn't work so I had to pay my own. I've had no communication as they haven't emailed me back. I'm yet to receive the correct products over a week and a half later

Your website promised it would be delivered on Tuesday. I could see it left you on the Monday, but Royal Mail didn’t try to deliver it until Wednesday - I knew I’d be out - I had aimed for Tuesday for a reason. Rather than it going straight to the depot where I might have been able to pick it up, they tried again the next day. Again, I knew I’d be out. Had to arrange a redelivery for Sat, so in the end it took a week. I know it wasn’t really your fault, but if it needs to be signed for then it would be better to have the option to pick a delivery day at check out because the service you paid for with Royal Mail didn’t seem to guarantee next day delivery.

Excellent customer service

Good knife but poor customer service