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The tea selection is fantastic, and you do pay for the quality. I recently switched to the Tea Makers of London and noticed a significant price increase. However, the tea is clearly much better than my previous distributor. For a loose leaf tea enthusiast like me who’s tried everything, you know when you’ve found great quality. You pay for what you get. I’m unlikely to return to my old distributor to save a few pounds. This tea tastes so much more refined and high-quality. If you’re looking to save a bit, you can find cheaper tea elsewhere, but you’ll likely get a lower quality. This is just my personal experience. The customer service is basic. I contacted them about dust in my tea and got a response, but I didn’t hear back. Maybe it’s because they get a lot of calls or they weren’t very concerned. I’d probably get a response if I contacted them again. This was just my first experience, so it’s not something I’d mark them down for. The packaging is sleek and I like the textured bag they use. I’m sure it’s recycled plastic too. It would be great if they offered paper bags at the checkout, like some suppliers do. The problem is people keep the tea in the paper bags, which makes it lose freshness. The plastic bag locks in all the freshness, so you can’t go wrong. Overall, my experience has been good so far! Tea quality: 5 out of 5 Packaging: 4 out of 5 Customer service: 3 out of 5 Website user experience: 5 out of 5
Too expensive
Always great service and lovely teas
Very high quality teas. Prices are reasonable, you have to realise you pay for quality & these are exceptional teas. I can’t wait to work my way through them all!
This is a lovely delicate tea, a great alternative to ordinary tea. I'm glad I tried it and will buy it again. It's got a subtle flavour and is nice and refreshing.
Well wrapped. Gift for a friend she was delighted. Will definitely buy again.
Good tea company.
Good as always
Terrible customer service. Wrote to them because I never received my items and it’s been weeks without a reply. Shein or Temu have better customer service as this point. So very disapointing, lost my money and have nothing to show for it. I’d avoid and look for tea and accessories elsewhere.
EXCELLENT QUALITY OF TEA. HOUSEHOLD STAPLE.
Von der Bestellung bis zur Lieferung alles problemlos und schnell
Tasty Christmas treat
Arrived as expected. Tastes delicious
High price and delivery not free m
Fabulous.
Works well, pours with no drips - but nowhere near big enough for two. Bigger, better and cheaper versions of the same basic design available from other well-known online sellers.
All good
good tea but didnt get my samples
Quick delivery. Hassle free.
Good experience with the tea maker London





| Stars | Count |
|---|---|
| 5 | 15178 |
| 4 | 1413 |
| 3 | 323 |
| 2 | 142 |
| 1 | 214 |
| Total | 17270 |