I have just received my Magicmist package and to my delight it contained not only my ordered cartridges but some sweeties and what looks like a hand written Christmas Card. It has brought a huge smile to my face and prompted me to write this review. The team are really positive and friendly - but also very efficient and seem to take the job seriously. The product is excellent too. Ironically - they are breath of fresh air in a cynical world and it is a pleasure to do business with them. Happy Christmas Magicmist.

I have been a customer of Magicmist for many years, there customer service is 2nd to none, really like the Geneva cartridges, keep up the good work guys

I’ve been buying products from Magicmist for a while now and I’m always very happy with my purchases. Excellent quality and exceptional customer service. Super speedy delivery!

I ordered the wrong flavour of cartridges emailed Magic Mist to ask for help and they replaced with menthol as requested F.O.C. after return my wrong order, I'm extremely happy with the services and I've been using their menthol Everest cartridges for about a year or so & I'm a very happy customer :)

I have tried many other brands but Magic Mist is far the best. The customer service I have received from them is second to none, the staff are always friendly and are more than willing to help if you have any questions or issues regarding their products. The original tobacco cartridges I use have a much nicer flavour, and last much longer than other previously tried brands.   The batteries also last twice as long in comparison to other batteries I’ve used too.   So all in all I can honestly say all the Magic Mist products that I use are far superior to any other.   If your considering using their products, you will not be disappointed. Also as you can buy the products in bulk, the more you buy the more you save...!!

Excellent so easy and hands feel really clean

I have never come across such incredible and friendly customer service that I received from these guys at MagicMist. Friday morning: I emailed the MagicMist customer service regarding my order. I wasn't expecting a reply via email until Monday. What a surprise I got when in the afternoon my mobile rang. It was one of the nicest guys going. very friendly and very sincere. This is real customer care, It's great when when after sales is personalised by something as simple as a friendly chat. Well done MagicMist for going above and beyond with your customer relations. A new loyal customer - Fletch -

been using MM for quite a few years and can honestly say their service is 5 star, any problems with an order they are on the phone straight away, usually something minor like the colour isn't available. likewise anything not quite right they are so friendly and want to fix it, really seem to value their customers, which is a rare quality in many companies these days. thank you MM keep being amazing!

I can’t tell you how much help Sam and the team have given me. I recently brought from magic mist and was having a few difficulties with the product (my fault not the product). They have all been helpful kind and patient. I would not go anywhere else.

It's a real pleasure to tell a company that they're doing something right. And boy, are Magic Mist doing it right! Orders are delivered so promptly, faulty batteries (of which I've had one or two) are replaced immediately and Customer Service is second to none. Keep up this excellent quality of products and services and you'll go far. Regards to David and all his 'guys'.

Been using MagicMist for over 2 years now and the product {Gamucci refills) and the service i have received over this time has never been in question whatsoever. 5 stars every single time. Customer service is exceptional. Highly recommended.

I have now used this company for just over 2 yrs, moved from Blu to them. The customer care is one of the best i have come across online, down to even a smiley face on a box! Thank you i really do appreciate your support when needed, which is not often. Even when i have a concern about a product they are brilliant and solve issues right away. Keep up the good work guys A*****

Have been using MagicMist for about 2 years now and I have to say the customer service is top notch (in a world full of bad customer care/service this is a refreshing change), the team are ultra fast getting back to you and always have a quick and easy solution so that you are not inconvenienced, I have dealt with Jason this year on an issue with the charger lights not changing to green, within a few days a new charger and battery. No questions asked just problem dealt with. Keep it up MagicMist, you are unique in today's business environment, your team are a credit to you.

Bought for my partner who had tried various vapes to stop smoking (unsuccessfully). He loves the realism pro, saying it’s just like smoking a roll up. The battery lasts all day and he uses it quite heavily. The window in the cartridge is useful as it lets you know when it’s going to run out so you can make sure you have a spare. The only downside he’s found is if he leaves it on its side, near the end of the cartridge he gets bits of liquid in his mouth, but it’s only happened 3 times and he’s had it for about 3 months. He’s already recommended it to friends.

Window good idea but pretty pointless as you cannot refill - they work or they don't. Batteries appear to be better but early days, time will tell

Love this company and love their products!! I smoked my last cigarette on the 31/12/18 and haven’t looked back since! Magic mist have made the transition from heavy smoker to non smoker incredibly easy! I started on the vertigo 18mg and am now on the 6mg with the hopes of getting off them all together soon! The customer service I have received has always been impeccable, and nothing seems to be too much trouble. Highly recommend the company and the vertigo brand for anyone looking to finally kick the habit!

I have been a customer of Magic Mist for a couple of years and have been using the blank silver cartomizers with batteries. The service and delivery is second to none and all the guys are so helpful! Today I have tried the new Nic-hit pro with raspberry sherbet flavour and WOW what a hit you get, can’t believe the charging time so fast! Once again Magic Mist you have nailed it . I will continue to buy both products.

I came over to MAGICMIST when CIGEES stopped trading. I have to say the product and the service is as good if not better than my old supplier. Any problems (not many) have been dealt with with the minimum of fuss. Keep up the good work.

Purchased the silver and black thinking all components of both colours would be interchangeable and of course they are not. The batteries are very quickly charged but do not seem to last as long as my old Cigees Classics. The cartridges also do not seem to last as long and are more expensive. I find however that you do get a better hit and a more pleasant taste with my preferred Fresh Menthol. So they certainly have their good points as well as some bad points.I will use them until the batteries run out then decide wether to stick with them or go back to my old brand. If I do decide to continue with them I will choose what colour to use, no point having two different colours. It makes it more expensive when ordering cartridges.

Fantastic, reordering is really simple and the service efficient. I can't think of a time where my refills haven't arrive the very next day. Well done MagicMist