Easy to order. Came just as advertised. Completely satisfied

I order the part recommended, it really was not the right part but I was able to make it work. The mouse cut out was much smaller than original part but I was able to make it work. After this terrible ordeal trying to find the right part my next step is to change out the shower surround all together and go with sliding door.

Already did

Shipping way too expensive!!

It's almost been a month since I placed the order and it has yet to arrive. Obviously, I would never consider buying anything from you ever!!

I placed my order late on Dec 24 after having 'Scott' help me via the SDH website's chat capability, and was very impressed that someone would be working late on Christmas Eve. I place my order and got the automated email confirming order placement which said delivery would be in about 2 weeks. When my order had not arrived by that time, I attempted to locate my package via the Fedex tracking number contained in that email. That's when I saw that the field in the automated email contained the internal 4-digit SDH order number where the 12-digit Fedex tracking number should appear! Of course useless for Fedex tracking. Tried SDH chat again on Mon. Jan. 13 around 9am CST, but no response, even 3h later. Evidently unmonitored, so I sent an email to SDH customer support requesting order status. Got reply email from 'Robinson' stating that order had been delivered. I pointed out incorrect Fedex tracking number, she apologised and supplied the correct one, and Fedex site did indeed confirm delivery, yet I had received nothing at the shipping address that I had supplied. On a hunch, I called a neighbor at my billing address, and the neighbor found the package on my doorstep there. Robinson continued claiming that the order was shipped to the shipping address I supplied. However, while the automated order response email correctly identifies the shipping and billing addresses I had supplied, both the Fedex package label and the included SDH packing slip show that my billing address was used as the destination. The package itself was well packed and undamaged, and the order was correct and complete, and in the end that's all that matters to me. Bottom line: the SDH chat works well when it is monitored, and the customer support persons I dealt with were helpful and responsive. The SDH shipping department needs either closer supervision or additional training to avoid such data entry errors, or the order entry system has some serious deficiencies that need remediation. Mike R

Terrible customer service, no functioning phone number

Hardware as described; acceptable shipping time; a little spendy for what you get but cheaper than new shower doors

This review is about the service, not the product, since I did not receive an intact, usable product that I can attest to its functioning. My order was shipped 12 business days after I placed the order (within the company's time frame of shipping items within 5-15 business days). However, the package became lost in the mail for 23 days. Obviously, this isn't the company's fault. During this time, I requested a refund for my order, given I hadn't received items I had paid for, and there were no updates on locating the shipment. The 2 star rating I've given here is that during this time, I emailed the company several times and someone would reply to me within a day or so acknowledging that they were trying to do something to locate the order. Otherwise, my experience here is of a 1 star rating. I appreciated the responsiveness from company rep during that time. When the order finally arrived, 23 days after it was shipped, and 41 days after the order was placed, the outer packaging was damaged, ripped in half, and the product inside was bent, making it unusable. I've sent several emails to the company requesting a refund or replacement and all emails have gone unanswered. I can't speak to the products themselves but I would not recommend this company because of their ineffective service.

Packaged well. Shipped fast. Great variety online.

Great service, on time delivery and original product used on my shower.

Product as advertised, ordering and delivery worked fine.

Dumped the stupid slide on door stopper for the wedge limiter from shower door hardware! Perfect!

perfect fit and color

DON’T BOTHER SENDING A COUPON!

Still waiting on part

The chrome plated back to back shower door handles with internal mounting hardware were the perfect replacement for my existing handles. Easy to install and great transaction.

I was very happy with the whole experience! I found what I wanted, bought it and it was delivered in a few days.

Very good service Selection, quality and ease of ordering . . all excellent Item appears to be of very high quality Will order from again

You took my money ,along with the expedited shipping fees . I was supposed to have received my product in 5 days . It's been two weeks and have not received anything and emails ask8ng about my purchase have gone unanswered. Do not buy anything from this company . Very dissatisfied and recoup my money by contacting BBB.