Great tea quality, excellent customer service and unexpectedly quick delivery. I will definitely buy something in the future.

Was introduced to this tea while traveling in New Zealand. This is now my wife’s tea of preference and she drinks it daily. Shipping is relatively expensive and gives pause each time I order.

Great fast service, delicious tea and lovely tea caddy!

I had this delicious Vanilla Ceylon Black at an upscale resort in Playa Mujeres and fell in love with it. I am so glad I can enjoy it back home.

Professonal

Fast and free shipping on high quality teas

My assessment is based on my great experience I recently received from the Dilmah Ceylon Tea. I would sincerely like to award the Dilmah Tea with more than 5 stars for its wonderful and remarkable flavor. It is highly worth to mention that a package arrived very well and carefully wrapped in perfect condition. With honor I recommend the Dilmah Ceylon Tea to anyone who is looking for the finest quality tea because you will not be disappointed. With heartfelt regards, thank you, Dilmah Ceylon Tea Company.

Beautifully packaged and arrived in Canada quite quickly (about a week).

Thee best ! Silk Tea Bag is like no other !

Perfektly

Delivery-and shipping service fine

I had this tea recently on a luxury cruise. I am so happy that I am now able to enjoy it at home. Applause!

5 star as always/

Terrible service by DHL. Absolutely not worth the price. Dilmah has to establish proper distribution in Europe.

Excellent

I've been a Dilmah customer for at least eight years and have always been very satisfied with the quality. I always order $75 worth of tea to get the free shipping, but after my last order I began receiving bills from FEDEX for $8. 10. When I contacted Dilmah to inquire why they say shipping is free when it really isn't, they directed me to this notice on their page, which is technically clear, but which I didn't notice when I made the order because I've never had this happen before so I wasn't looking for it: "SPECIAL NOTICE: Free shipping is available to all countries for all orders over USD 75. Your local customs authority may or may not impose duty/taxes or inspection charges on your order, which are not covered by the price of the tea. " So,, although I understand that this is due to tariffs, I think Dilmah is being very disingenuous by their verbiage. I think a straightforward comment like, "Expect tariff charges from the delivery company on top of your original tea cost. " would be more transparent and clear. It should also be put front and center so people notice this straightaway. I also notice that I am now getting a fine dust floating on top of the tea, as I found out that many other people are now complaining about also, now that the company is being run by the son of the original owner. I have copied and pasted the common complaints that my Google search produced about Dilmah below: Negative Feedback Decline in Quality: Some reviews indicate a decline in quality since the brand transitioned to being managed by the founder's sons. Customers have reported receiving tea that contains fine black dust, which they associate with lower quality, and have expressed disappointment in the overall taste compared to previous experiences. 1 Product Issues: There are complaints about specific products, such as the Cardamom and Rose tea, which some customers feel do not contain the advertised ingredients, leading to dissatisfaction. Additionally, concerns have be...

Top service as always.

Shipping and service excellent. .

Excellent tea , earl grey is fantastic

Well packaged