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Yotpo

Be the marketer you can be

Explore

  • Search
  • Brands A-Z

Company

  • How it works
  • About Yotpo

Resources

  • Blog
  • Shopify Reviews App
  • Review Calculator

Support

  • Contact Support
  • Help Center
  • Connect with an Agency
  • Accessibility Statement
  • API Documentation
  • API Changelog
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Site reviews

Anonymous user
PATRICIA D.🇺🇸
JAN 7, 2022
5 out of 5 stars

Duvet cover

Great material. Generous size. Love

Anonymous user
PATRICIA D.🇺🇸
5 out of 5 stars

Duvet cover

Great material. Generous size. Love

JAN 7, 2022
Anonymous user
Verhne R.🇺🇸
JAN 7, 2022
5 out of 5 stars

Love the crochet throw from

Love the crochet throw from Serena & Lily

Anonymous user
Verhne R.🇺🇸
5 out of 5 stars

Love the crochet throw from

Love the crochet throw from Serena & Lily

JAN 7, 2022
Anonymous user
Mary D.🇺🇸
JAN 6, 2022
5 out of 5 stars

Great rug!

Great rug!

Anonymous user
Mary D.🇺🇸
5 out of 5 stars

Great rug!

Great rug!

JAN 6, 2022
Anonymous user
Virginia M.🇺🇸
NOV 22, 2021
5 out of 5 stars

Customer Service

Fantastic products and excellent customer service.

Anonymous user
Virginia M.🇺🇸
5 out of 5 stars

Customer Service

Fantastic products and excellent customer service.

NOV 22, 2021
Anonymous user
Candy B.🇺🇸
NOV 19, 2021
5 out of 5 stars

Riviera Dining Chairs and Barstools

The customer service is great. I get updates on my orders often. I have received my Riviera barstools and am anxiously awaiting my Riviera dining side chairs, armchairs, and backless barstools. These are surprisingly VERY COMFORTABLE! No cushions needed. Very high quality.

Anonymous user
Candy B.🇺🇸
5 out of 5 stars

Riviera Dining Chairs and Barstools

The customer service is great. I get updates on my orders often. I have received my Riviera barstools and am anxiously awaiting my Riviera dining side chairs, armchairs, and backless barstools. These are surprisingly VERY COMFORTABLE! No cushions needed. Very high quality.

NOV 19, 2021
Anonymous user
Lisa C.🇺🇸
NOV 17, 2021
5 out of 5 stars

Shower Curtains

Loved my showers curtains!

Anonymous user
Lisa C.🇺🇸
5 out of 5 stars

Shower Curtains

Loved my showers curtains!

NOV 17, 2021
Anonymous user
Carolyn O.🇺🇸
NOV 17, 2021
5 out of 5 stars

Sheet sets

I love the cotton sheets I have bought over the years from Serena & Lily. They wear well, are nice and cool and crispy and have only gotten better the more you use them. They are rather expensive, but worth it.

Anonymous user
Carolyn O.🇺🇸
5 out of 5 stars

Sheet sets

I love the cotton sheets I have bought over the years from Serena & Lily. They wear well, are nice and cool and crispy and have only gotten better the more you use them. They are rather expensive, but worth it.

NOV 17, 2021
Anonymous user
Diane B.🇺🇸
NOV 17, 2021
4 out of 5 stars

Beautiful Built Stools

Ordered online through a link “Lilly Pad Cottage. The stools a beautiful and well made and the legs slightly darker then pictured. The fabric is lovely and textured. The delivery was delayed a few days and received in heavy well wrapped boxes already assembled. Perfect benches for end of bed.

Anonymous user
Diane B.🇺🇸
4 out of 5 stars

Beautiful Built Stools

Ordered online through a link “Lilly Pad Cottage. The stools a beautiful and well made and the legs slightly darker then pictured. The fabric is lovely and textured. The delivery was delayed a few days and received in heavy well wrapped boxes already assembled. Perfect benches for end of bed.

NOV 17, 2021
Anonymous user
Donald P.🇺🇸
NOV 17, 2021
4 out of 5 stars

Items replaced

S & L worked with us in replacing a couple of items that were not “pristine”.

Anonymous user
Donald P.🇺🇸
4 out of 5 stars

Items replaced

S & L worked with us in replacing a couple of items that were not “pristine”.

NOV 17, 2021
Anonymous user
Joanne J.🇺🇸
NOV 17, 2021
5 out of 5 stars

Thank you, Customer Service

We thank Samantha T. for the wonderful and carefully planned handling of our return and reordering of counter stools. She made it so easy. We look forward to receiving the replacement stools. jfj

Anonymous user
Joanne J.🇺🇸
5 out of 5 stars

Thank you, Customer Service

We thank Samantha T. for the wonderful and carefully planned handling of our return and reordering of counter stools. She made it so easy. We look forward to receiving the replacement stools. jfj

NOV 17, 2021
Anonymous user
Liza S.🇺🇸
NOV 17, 2021
3 out of 5 stars

Shipping and returns processes could be more customer-friendly

I love Serena & LIly, shipping fees are high and but returning items is more difficult than it is with other stores. Whereas most high-end vendors offer free shipping and sometimes free return shipping, S & L charges high fees. Additionally, most other vendors allow return items purchased online to be returned to physical stores, which I was surprised to find out S & L does not. I'll probably limit my S & L shopping to items I know I for certain I will keep.

Anonymous user
Liza S.🇺🇸
3 out of 5 stars

Shipping and returns processes could be more customer-friendly

I love Serena & LIly, shipping fees are high and but returning items is more difficult than it is with other stores. Whereas most high-end vendors offer free shipping and sometimes free return shipping, S & L charges high fees. Additionally, most other vendors allow return items purchased online to be returned to physical stores, which I was surprised to find out S & L does not. I'll probably limit my S & L shopping to items I know I for certain I will keep.

NOV 17, 2021
Anonymous user
Alice F.🇺🇸
NOV 17, 2021
5 out of 5 stars

Great experience!

Love to shop at Serena & Lily! Customer Service is wonderful!

Anonymous user
Alice F.🇺🇸
5 out of 5 stars

Great experience!

Love to shop at Serena & Lily! Customer Service is wonderful!

NOV 17, 2021
Anonymous user
Ann P.🇺🇸
NOV 17, 2021
5 out of 5 stars

All items

I have been pleased with everything I have ordered from Serena & Lily. Sheets, candles and flannel pajamas. All high quality.

Anonymous user
Ann P.🇺🇸
5 out of 5 stars

All items

I have been pleased with everything I have ordered from Serena & Lily. Sheets, candles and flannel pajamas. All high quality.

NOV 17, 2021
Anonymous user
Kathy H.🇺🇸
NOV 17, 2021
5 out of 5 stars

Serena and lily was treat

Serena and lily was treat to work with.. There Customer service ppl are outstanding. I needed to return items and they were prompt and helpful.

Anonymous user
Kathy H.🇺🇸
5 out of 5 stars

Serena and lily was treat

Serena and lily was treat to work with.. There Customer service ppl are outstanding. I needed to return items and they were prompt and helpful.

NOV 17, 2021
Anonymous user
Linda P.🇺🇸
NOV 17, 2021
5 out of 5 stars

Chewy

Arrived as promised. Love the little teak stool. Great quality and affordable. Nice job.

Anonymous user
Linda P.🇺🇸
5 out of 5 stars

Chewy

Arrived as promised. Love the little teak stool. Great quality and affordable. Nice job.

NOV 17, 2021
Anonymous user
Kathe I.🇺🇸
NOV 17, 2021
5 out of 5 stars

Serena and Lily has been a top source for my remodel, and customer service is just as impressive as their beautiful products

Customer service with Serena and Lily is as wonderful as their beautiful products. Delivery has been as promised on almost everything I've purchased over the last year as we completely remodeled a new home. We have purchased furniture, rugs, mirrors, bedding, towels, and I still plan to but a few more pieces of furniture before we're done. If there is ever an issue (once with a bit of damage during delivery), I was very impressed with the response and was very satisfied with how it was resolved (I ordered another large item that same day!). Also, if you ever want design advice, they are very helpful there, as well. Love Serena and Lily!

Anonymous user
Kathe I.🇺🇸
5 out of 5 stars

Serena and Lily has been a top source for my remodel, and customer service is just as impressive as their beautiful products

Customer service with Serena and Lily is as wonderful as their beautiful products. Delivery has been as promised on almost everything I've purchased over the last year as we completely remodeled a new home. We have purchased furniture, rugs, mirrors, bedding, towels, and I still plan to but a few more pieces of furniture before we're done. If there is ever an issue (once with a bit of damage during delivery), I was very impressed with the response and was very satisfied with how it was resolved (I ordered another large item that same day!). Also, if you ever want design advice, they are very helpful there, as well. Love Serena and Lily!

NOV 17, 2021
Anonymous user
Janice D.🇺🇸
NOV 17, 2021
5 out of 5 stars

Beautiful, quality pillow covers

Beautiful, quality pillow covers

Anonymous user
Janice D.🇺🇸
5 out of 5 stars

Beautiful, quality pillow covers

Beautiful, quality pillow covers

NOV 17, 2021
Anonymous user
Cynthia K.🇺🇸
NOV 17, 2021
5 out of 5 stars

Even prettier and better quality

Even prettier and better quality than expected :)

Anonymous user
Cynthia K.🇺🇸
5 out of 5 stars

Even prettier and better quality

Even prettier and better quality than expected :)

NOV 17, 2021
Anonymous user
Virginia E.🇺🇸
NOV 17, 2021
5 out of 5 stars

Return

The customer service help I received in the return process for a large item was excellent! Thank you

Anonymous user
Virginia E.🇺🇸
5 out of 5 stars

Return

The customer service help I received in the return process for a large item was excellent! Thank you

NOV 17, 2021
Anonymous user
Johanna R.🇺🇸
NOV 17, 2021
5 out of 5 stars

Experience

It was smooth and easy to use. I only wished I could find more real life photos for inspo

Anonymous user
Johanna R.🇺🇸
5 out of 5 stars

Experience

It was smooth and easy to use. I only wished I could find more real life photos for inspo

NOV 17, 2021
12345
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Production

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4.9|109 Reviews
Visit online store
Production logo

Production

No description available

4.9|109 Reviews
Visit online store
4.9
4.9 out of 5 stars
Based on 109 reviews
5
102
4
6
3
1
Ratings distribution data table
StarsCount
5102
46
31
20
10
Total109
2
0
1
0

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