Very pleased with the customer service and the price was fair.

Great purchase would recommend.

From start to finish the customer service I received was 5 stars from the company. The shipping company they use I give negative 0 stars. They gave me a window from 8am-5pm which is kind of absurd. The safe didn’t show up until around 7pm. I wasted 11 hours waiting around when the shipping company could have gave me a heads up the day of delivery and gave me a 4 hour window stating my safe would be delivered later in the afternoon. In the 1960’s this would’ve been acceptable but in 2025 when the routes are pre-planned this is unacceptable. I would never do business with this company again unless they changed shipping carriers that are in touch with the times, it was a daunting process the day of delivery.

The service from Safe and Vault was excellent. They answered all of my questions up front before purchase. The delivery went smoothly and beyond expectations. The safe assembly was straight forward and required two people to carry the parts into the room where the safe was assembled and installed. The safe operates as it should and fits perfectly into the space. The only concern I have is that after tightening the bolts as far as they could go, there was still visible daylight that can be seen between the panels which is concerning regarding how well this would work to protect the contents of the safe if it was in a fire.

Works as designed

Friendly and knowledgeable

Excellent customer service. This item was backordered when purchased and worth the wait.

Great safe, solid choice. Customer service is excellent. The freight company jacked up the safe on my first delivery, called customer service and had a new one shipped no damage on delivery within a week and some change.

Home delivered across the country. Who could ask for more?

Very loud when you drive. A gasket would make it much much better.

Amazing customer service. They were able to help me with last minute changes due to bad contractors. Great prices. Highly recommend

Nice customer service.

Some parts were bent and I had some paint chipping but the safe itself is fantastic. Functionally perfect but would've been nice to have it show up in a more perfect condition. Both damage bits should not have been possible from shipping

We've made multiple purchases, no problems with shipping or delivery. Good prices too. Very reliable company and customer service.

Shipping is an issue, to start with. My safe crushed its shipping pallet, so it arrive in a tangle of pallets the shipping company used to make it handleable. Safe itself is fine. None of the accessories (white light, gel)I ordered showed up with the safe or any subsequent shipment. Suggest your order them separately.

My safe lock is stamped 3B3, but the keys are 303. I got the safe locked but now can't unlock it.

Item arrived quickly and was easy to install.

Review was written.

I had a good experience overall with the ordering and getting a good reference of the item. They also set me up with a delivery option which worked out well.

Fast shipping - great product!