Site reviews
I ordered and sent a
I ordered and sent a box of coffee for my daughter who attends school in Florida. I made a mistake and sent to the wrong address. When she went to the residence where it was delivered, they claimed they didn't know anything about it. I emailed Rook and explained the situation. Christina emailed me back right away and she could not have been more helpful. The issue was resolved and a new box was sent. Thanks Rook you guys are great!!!
I ordered and sent a
I ordered and sent a box of coffee for my daughter who attends school in Florida. I made a mistake and sent to the wrong address. When she went to the residence where it was delivered, they claimed they didn't know anything about it. I emailed Rook and explained the situation. Christina emailed me back right away and she could not have been more helpful. The issue was resolved and a new box was sent. Thanks Rook you guys are great!!!
Poor. See initial report on
Poor. See initial report on ordering in-store card.
Poor. See initial report on
Poor. See initial report on ordering in-store card.
Great coffee & customer service
Excellent customer service for online orders; GREAT coffee
Great coffee & customer service
Excellent customer service for online orders; GREAT coffee
Our only coffee!
Excellent coffee, it’s the only coffee we buy and they ship fast, everything you could ask for :)
Our only coffee!
Excellent coffee, it’s the only coffee we buy and they ship fast, everything you could ask for :)
Always 5 star customer service
Always 5 star customer service and super fast shipping.
Always 5 star customer service
Always 5 star customer service and super fast shipping.
Awesome product from an awesome
Awesome product from an awesome company!
Awesome product from an awesome
Awesome product from an awesome company!
The best!
Kind quick and courteous! Best customer service I’ve ever experienced and quality coffee!
The best!
Kind quick and courteous! Best customer service I’ve ever experienced and quality coffee!
Always the best customer service!
Always the best customer service!
Always the best customer service!
Always the best customer service!
Worth it
Great selection, great coffee, rough pricing
Worth it
Great selection, great coffee, rough pricing
Fast shipping, great coffee!
Fast shipping, great coffee!
Fast shipping, great coffee!
Fast shipping, great coffee!
Do yourself a favor, order the coffee now!!
Amazing coffee!! We can always trust Rook to have the freshest coffee and the grind selection options are so perfect! This is the only place we order coffee from. And I love the rotating roasters picks!
Do yourself a favor, order the coffee now!!
Amazing coffee!! We can always trust Rook to have the freshest coffee and the grind selection options are so perfect! This is the only place we order coffee from. And I love the rotating roasters picks!
They are friendly, honest, helpful,
They are friendly, honest, helpful, quick to respond and have great coffee.
They are friendly, honest, helpful,
They are friendly, honest, helpful, quick to respond and have great coffee.
Best beans around. Coffee we
Best beans around. Coffee we enjoy and we love the roaster’s picks. They always add a little change. Best customer service as well.
Best beans around. Coffee we
Best beans around. Coffee we enjoy and we love the roaster’s picks. They always add a little change. Best customer service as well.
Service is great- usually ships
Service is great- usually ships within a day or two of ordering. Quality of product is extraordinary!
Service is great- usually ships
Service is great- usually ships within a day or two of ordering. Quality of product is extraordinary!
Great coffee
Wonderful!
Great coffee
Wonderful!
All good
All good
All good
All good
Support Response
I changed my order before shipping and the order that was shipped was less than the original order. I was charged the original amount of the order - the actual order that was shipped was less than the original charged. I e-mailed support yesterday and as of yet I have not heard from them
Support Response
I changed my order before shipping and the order that was shipped was less than the original order. I was charged the original amount of the order - the actual order that was shipped was less than the original charged. I e-mailed support yesterday and as of yet I have not heard from them
awsome
awsome
awsome
awsome
Great quality, smart marketing. Try
Great quality, smart marketing. Try to get shipping cost down if at all possible. Cheers
Great quality, smart marketing. Try
Great quality, smart marketing. Try to get shipping cost down if at all possible. Cheers
Started drinking this after a
Started drinking this after a friend (who doesn’t live near the cafe), tried it through another friends. Needless to say, I ordered four bottles of cold brew that same day!
Started drinking this after a
Started drinking this after a friend (who doesn’t live near the cafe), tried it through another friends. Needless to say, I ordered four bottles of cold brew that same day!
