Working with Sameeya was one of the most memorable and meaningful experiences I’ve had. From the moment we interacted, she treated me not just as a customer, but as someone whose story mattered. Her kindness, sincerity, and incredible eye for detail instantly set her apart. The custom ring she helped design is a masterpiece. It’s more than just jewelry—it’s a reflection of love, commitment, and craftsmanship at its finest. Every element was thoughtfully chosen and perfectly placed. You can feel the care that went into it the moment you see it. What impressed me most was Sameeya’s ability to blend creativity with compassion. She truly listened, offered thoughtful suggestions, and guided the process with so much patience and heart. She made something I was nervous about feel exciting, effortless, and deeply personal. Thank you, Sameeya, for creating something that will be cherished for a lifetime. You didn’t just sell a ring—you made a dream come true. Highly recommended to anyone looking for something exceptional, meaningful, and unforgettable.

Hi There Ralph Jacobs Team, We are absolutely thrilled to have received the beautifully resized ring! We wanted to express our heartfelt gratitude for the exceptional service we've experienced throughout this process. From the prompt responses to our messages, to the friendly and knowledgeable staff on calls, every interaction has been a delight. Your team's patience, expertise, and willingness to offer personalized recommendations have truly made this experience stand out - this was evident from our first ever interaction with your team. What impressed us most was the seamless execution, meeting the turnaround times (TATs) you set, and the courier company's prioritisation of our package. It's clear that you prioritise your clients' satisfaction, and we're grateful for that. Your professionalism and diligence have alleviated our concerns, and we're more than confident in recommending you to others. Thank you again for an outstanding experience. We'll definitely be returning for our future upgrades and jewelry needs.

Great service from start to finish! Very professional and pleasant process. I would definitely recommend.

Firstly, the ring I ordered for my fiancee is absolutely beautiful and perfect - she loves it. And secondly, the service I received throughout the design and ordering process (Nikita & Sameeya) was amazing - thank you! Would highly recommend Ralph Jacobs!

Very professional Beautifully crafted design Open communication and excellent execution of product and service delivery No problems at all…

I recently purchased an engagement ring from Ralph Jacobs and couldn’t be happier with the entire experience. From start to finish, the team did a fantastic job—the quality of the ring is absolutely stunning, and their exceptional communication made the process smooth and stress-free. I truly felt at ease with how professionally and thoughtfully everything was managed. Their attention to detail and customer care is top-notch. Highly recommend Ralph Jacobs to anyone looking for something special!

I’m very happy with the ring, it arrived on the exact estimate date. Timely responses to any questions I had. Only could have been made better if I got some form of progress photos as the ring was being created. . that would be a nice touch.

We had our previous wedding rings remade after an horrible ordeal and we cannot thank Ralph Jacobs enough. We sincerely appreciated Sameeya’s ("Simz") absolute professionalism and guidance . We had tears from absolute happiness.

Sameeya was really helpful from the start great service timeless feedback and overall great quality products. Look forward to doing business with them again.

The service I received has been top notch, I purchased an engagement ring from the UK to pick up when I arrived in SA - Sameeya was absolutely amazing and so helpful every step of the way. The communication was exceptional whilst navigating awkward logistics to organise me being able to collect the ring on arrival in Cape Town…she really went above and beyond and kept me well informed, I’ve been made to feel very special and valued!! As for the ring itself, the craftsmanship is wonderful…it is truly beautiful and I just know my partner is going to absolutely adore it! Oh, and the free earrings have made a perfect gift on top of it all!! I couldn’t recommend Ralph Jacobs enough, not only for the products but also for the level of service…WOW!!!

Absolutely delighted with the service received. I'm a very indecisive individual and Sameeya was very patient and accommodating. Process was easy with the superb customer service! Would highly recommend Ralph jacobs and Sameeya to family and friends! Not to mention the ring as absolutely stunning, even better than I envisioned.

If your considering buying a ring from Ralph Jacob’s. . Don’t! Just buy it no consideration needed. Sameeya or shall we say human form of “god” was absolutely impeccable from the moment I made the order! My circumstances changed and needed to get the ring as soon as possible! Now obviously it states that it can take 15-20 working days. . well I spoke to Sameeya and explained my situation and what comes through the post 10 DAYS LATER. . the ring all finished looking beautiful! I cannot thank her enough for what she has done and how she has saved everything! Like stated earlier Ralph Jacob’s doesn’t need consideration. . it just needs add to cart and pay now! Couldn’t recommend enough!

good quality service and kept me up to date with my order and the ring was specifically what i wanted. 🙂🙂💯💯💯💯

I had a very urgent request to make my Engagement Ring within a one week period, and Sameeya went above and beyond to accommodate me. The Dolly Engagement Ring was sent to me well in time and looks absolutely amazing with brilliant craftmanship and attention to detail. My fiancé is over the moon and super happy with the ring to say the least. Thank you once again Sameeya and Team !! Keep it up

I stumbled across this website by a quick search on Google. With it being an online store, which is a bit unconventional when purchasing jewelery of this caliber, I was very skeptical. Reading the reviews put me a bit at ease, I then put through the order. Within 5 minutes I received a call from Sameeya to guide me through the entire process. She was amazing as she regularly kept me updated, even after working hours I would suggest this establishment to anyone looking to purchase great quality jewelry with excellent customer service. The end product of my order exceeded my wife and my expectations. Thank you Sameeya and team! I will definitely be back!

I wanted to provide my partner with something unique. She also had a specific desire for a pear shaped stone for her ring. We asked around at normal jewelry stores and none really could fullfil our needs. I then did a bit of research and found Ralph Jacobs, who not only provided standard builds but allowed custom builds. This allowed her to build the ring of her dreams. I had a video call with Sameeya. She answered all my questions to satisfaction and established comms so I could ask further questions at any time. Once we placed our order, we asked for a ring sizer and received it via the delivery service. Updates were provided constantly throughout the process. Sameeya provided design images of what the final product will be. We realized we wanted a different wedding band, she generously accommodated us When the final product arrived, not only were we happy with how it looked and the quality of it, but we also got the lovely gift of a set of earrings. Great service. Would definetly recommend.

I’ve had a fantastic experience with this product! The quality exceeded my expectations. A special thank you to Nikita and Seemya—their attention to detail and commitment to excellence truly stood out. I highly recommend it to anyone considering a purchase!

Best customer service hands down. Very helpful and patient. Goes above and beyond of what’s required.

A very big thank you to Nikita and Sameeya for all their help and assistance in ensuring that my vision was carried out in spectacular fashion. The whole process was seamless and I was always kept informed and updated. The team went above and beyond to ensure that everything was sorted out. I really am grateful for their help and assistance. Would recommend to anyone!

Everything was great, shipping was a breeze and kept me up to date step by step.