Date: Wed, 24 Dec 2025 12:47:27 -0800 To: info@projecthivepetcompany.com From: Stan Kluz Subject: Re: Thank you for shopping with us! Here's your order #: #3044 Cc: Stan Kluz Dear Customer Service, I'm extremely dissatisfied with your customer service ! I sent you e-mails, reported the problem on your web page and left you a voice message, and there was no response on your part. The problem is that you sent me a wrong product as described in my e-mail below. Attached is the proof of what I received. Please send me what I have ordered and let me know what to do with 2 lavender-scented Hive Chew Toy. Best regards, Stan Kluz Date: Mon, 22 Dec 2025 16:29:52 -0800 To: Project Hive Pet Company LLC From: Stan Kluz Subject: Re: Thank you for shopping with us! Here's your order #: #3044 Dear Customer Service, unfortunately I have to inform you that you sent a wrong item. The order called for 2 sweet mango scent sticks, as you can see below and, I received 2 lavender-scented Hive Chew Toy ( https://projecthivepetcompany. com/products/purple-large-hive). Someone made colossal mistake. Please send me what I have ordered and let me know what to do with 2 lavender-scented Hive Chew Toy. Thanks for your help. Stan At 10:57 AM 12/15/2025, Project Hive Pet Company LLC wrote: Order #3044 Thank you for helping save the bees! Hi Stan, we're getting your order ready to be shipped. We will notify you when it has been sent. Learn more about our mission at https://projecthivepetcompany. com/pages/mission View your order or Visit our store Order summary [] hive fetch stick - sweet mango scent × 2 $35. 98 Subtotal $35. 98 Shipping $6. 00 Taxes $0. 00 Total $41. 98 USD Customer information Shipping address Stan Kluz3845 Via Nona MarieUnit 222175Carmel CA 93923United States Billing address Stan KluzPO BOX 222175Carmel CA 93922United States Shipping method Standard If you have any questions, reply to this email or contact us at...

Our fur baby loves these treats. It was easy to find all items that he enjoys.

Love product

Prompt delivery, great price.

Shopping was easy. Products shipped quickly and arrived in good condition.

order came fast dogs like items i bought all good

Project Hive is one of our favorite pet brands with a mission and values that are important to us!

Thank you for helping resolve the issues that I ran into and for making sure everything was right!

My order came quickly

Good products.

Product was as described and received it quickly!

Order came in quickly.

Easy website and quick to process. Glad you are helping the bees.

I love ordering stuff and getting it right away, I think my dog knows when she sees that box that it's for her!

Very good customer service!

❤️

Easy to navigate site. Timely shipping.

YOU ARE ON A GREAT MISSION

Hey Jim, and gang you all did fantastic. I ordered my items and they arrived within five days. Mail is slow in the country but I was impressed because it took no time and it was here. Thank You, Marcia and Rocky

THE BEST!