It took a month of phone calls and emails but the insulation bowl was finally replaced. Gregory was very helpful and persistent; worked with me until a resolution was found.

Toujours à l'écoute

Super

always quick to respond

Livraison rapide, produit toujours de qualité !

Très bon service client au Québec Merci

Livraison hyper rapide

Livraison rapide, tout a bien été et je n’aie pas eu de difficulté à l’installer et le partir pour la première fois.

Super

j adore mon thermomix je ne pourrais plus m en passé

I wish I could give a more complete review, but I honestly didn’t get a real chance to evaluate the Thermomix before it broke. The repair wasn’t covered under warranty ($250+), which made the experience even more frustrating. What surprises me most is how sensitive the design is, especially around the base connection. There’s no clear signal or feedback to confirm the bowl is locked in properly, and even when everything seems aligned, it’s still possible for liquid to get into places it shouldn’t. For a premium machine, I expected a much more intuitive and error-proof locking system. Customer service was helpful, but the design seems surprisingly vulnerable for a high-end appliance. I expected something built to handle everyday cooking without this level of sensitivity. I’m hoping the repaired unit performs better, but my first impression wasn’t great.

Jdr

La meilleure chose que j’ai faite et que je ne regrette pas, c’est d’avoir acheté le Thermomix

J’adore ce produit

Accessoire indispensable en cuisine

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Good

Good

Toujours un excellent service

Good