Perfect dress 🌟

Shipping was so fast, came way earlier than the predicted date, and right at my front door

Really disappointed with my experience shopping with PepperMayo. While I will say the customer service team did respond to my emails, the outcome was extremely disappointing and no meaningful resolution or goodwill gesture was offered. The biggest issue is how inconsistent and inaccurate their sizing is. I specifically checked the size guide and even contacted customer support before ordering to make sure I selected the correct size, only for the item to arrive completely wrong. I ordered the Sibel blazer in an S/M based on their recommendation, and it was enormous—far beyond an intentional oversized fit, fitting more like a UK 14–16 when I am typically a UK 10. It was completely unwearable. What makes this even more frustrating is that this wasn’t my first sizing issue with PepperMayo. I had previously experienced the same problem with another order, so to have it happen again despite checking sizing beforehand is really unacceptable. Their returns and exchange policy is also incredibly restrictive and not customer-friendly. For an online fashion retailer where customers are relying entirely on photos, measurements, and sizing advice, there should be far more flexibility—especially when sizing is clearly inconsistent. Instead, customers are expected to absorb the cost of inaccurate sizing with very little support or accountability. To make matters worse, the quality simply does not match the price point. For the prices being charged, I expected much better materials, fit, and overall finish. Although customer service did reply, the overall experience has left me very disappointed. Between the inconsistent sizing, poor value for money, and inflexible returns policy, I would be very cautious about ordering.

the shipping was awesome it came so quick, the packaging was so pretty. the overall experience was amazing i loved everything about it. i will definitely be buying from here again xx

Loved the experience both dresses were stunning!! Even though one was faulty your customer service was absolutely amazing! They helped me resolve the issue I will be buying from your website regularly!!!! LOVED MY PACKAGE

Perfect dress

Gorgeous dresses and always beautiful fabrics, but so hit and miss on sizing. I wish they would develop a set size to make it easier to buy instead of guessing and getting wrong most of the time

Not pleased with return costs. Won’t order from this site again for this reason.

Great quality and came fast!

Shipped quickly

love

Shipped super fast, came in undamaged!

Good

shipping only took a week it was so quick!

Shipping is fast

Shipping was great and the service was good.

Love

Love this top, very pretty and flattering!

You return policy is not forgiving but overall quality and style is 10/10

Quick shipping