I had a very frustrating experience with this company’s return and exchange system and want to warn other customers. I was attempting to complete an exchange for an order that had already been discussed over multiple emails with the Pashion team due to product design issues. While using the return portal, the system required me to complete a new checkout at full price, without applying the exchange credit, in order to proceed. Only after my card was charged in full did the return portal finally load in the original tab and show the exchange credit—prompting yet another checkout process. At that point, I realized I had been charged for a second, duplicate order. This process felt deceptive and unfair, especially for something as routine as an exchange. To make matters worse, there is no clear customer service phone number, making it unnecessarily difficult to resolve a billing issue that should never have happened in the first place.

Pashion Footwear provide the service you wish for. Respond quickly to queries, the packaging is great and being in a Regional Australian area orders arrive really quickly (within 7-8 business days). Can't speak more highly of a company or product. :)

I'm only rating 5-stars so poor Pashion doesn't get bombarded with negative reviews while they fight the good fight

Hope it can be non-slippery especially it’s always rainy where I live, thanks!

Always amazing. Considering I'm shipping from America to the UK too, it's always so much quicker than expected

:hands_heart::hands_heart::hands_heart:

Great service and super smooth exchange!! I ordered these in a 7. 5 and was able to easily exchange for an 8. Loved that I didn’t need to return my whole order and it was easy to keep the separate heel kits I purchased with the 7. 5 in my original order.

No issues

I love Pashion! Always a great experience and great quality shoes.

love these shoes. So versatile. Easy to change heel kits. So comfortable in both flat and heel mode. This is my first purchase and I will be purchasing again.

5 start service, super easy to navigate the website and visualise the customisations, really quick deliver especially ordering to the UK! Beautiful packaging so it’s always lovely to open!

I love the shoes and style, I wish they had more leather colors like red, dusty pink, green, purple, denim, blue,light grey and dark grey.

An amazing experience!

I really enjoyed the shopping experience especially the function where we can see the different heel kits with the uppers. My only issue was the sizing chart- the UK and the european sizes do not match up. I ended up measuring my foot and ordering using that as the guide rather than going by the UK or european sizes. Even with that I ended up with one pair as 9. 5 which was a bit too big (but manageable) and another at 9, which was perfect. So some work with the sizing would be appreciated. I am very happy with both my uppers and the 5 pairs of heel kits I have recently bought. The shoes are very comfortable due to the padding and I find that I am able to wear the higher heel than I would normally wear to work because of the padding and comfort of the shoes.

These are the coolest shoes I've ever owned in years. Amazing idea, pretty and super confortable - something I was worried about. As a frequent traveller, I totally resolved the burden of wanting to carry different shoes to match outfits. Now I want all the collection!

Made the return and exchange process very easy.

The shoes are the best I’ve ever had! Their shipping has been quicker over the last few months too! I love all the new products and new items. I have a decent collection and will probably always be getting new stuff from seasonal drops.

10/10 love everything. Shipping was great, easy to shop for. And thats not even talking about the shoes!!!! Happy customer here

Great shoes, I wish you had a size 2 inch heel or 2. 5 inch heel block

Shipping tends to be fairly quick and the Pashion team is always happy to fix any issues