I have to say Monpure goes above and beyond. I had problems from the get go when trying to place my order to the US in California. I contacted Monpure and they got back to me so quickly considering the time zone difference. They fized the problem immediately and I was able to place my order. Then I had a problem with being charged multiple times and they fixed that immediately as well. I placed my order on December 7th, I bought every product they have to offer. I got the 10 to 12 day shipping and my order didn't arrive until the 12th of January. Due to holidays and some problems in the UK with strikes happening with the Royal Mail. When I reached out again just to let monpure know that my order had already taken over a month to come, again they got back to me extremely quickly. Not just the staff but the COO reached out to me and I feel very well taken care of. Now after using the products for a week I have no doubt, even with the problems I ran into, that I will be ordering again and again! If my hair can have this much of a change in one week's time, I can't wait to see what it will do after 6months to a year! I ordered these products after losing a ton of my hair due to stress from taking care of my grandmother for 5 years. She had dementia and I was her 24/7 care giver as she got worse. I took care of her til the day she passed away at home where I was then her hospice caregiver. The combination of over bleaching and stress caused so much breakage and loss that I thought nothing would fix it. My boyfriend found Monpure for me and I'm so glad that he did! Thank you for all your help and your amazing products!

Everything feels expensive!

Cant fault customer service at all, very helpful

Prompt service

All good

Super quick delivery thank you 😊

The shipping service usually works very well. This time delivery took two weeks from placing my order which is much longer than usual.

Goo services

Excellent service. I also asked for some advice and it was extremely helpful

Excellent customer service and a very personable approach to queries with some knowledgeable and insightful information provided. The delivery is quick and efficient.

Great products , packaged beautifully and delivered promptly.

Prompt delivery in beautiful packaging

The service is 1st class my orders have arrived in less than a week, Thank you.

Will definitely purchase again.

Easy ordering process and good customer care.

It would be great to know how long customers are expected to use follicle boost hair density serum for before they start to see results… I have been using for just over two weeks and I have seen no improvement, if anything my hair is a little more oily.

Arrived well packaged on time

I have been using the product for a while but I can already see a small result. Very good quality!

Excellent service

All products arrived within a day of ordering