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I would like to speak to someone regarding Help or replacement of a Lunderg Large Bed Alarm Sensor Pad I ordered on August 10th 2025 and just tried to install on August 23rd 2025. See attached photo of Shipping Order. The entire order included a replacement Chair Alarm Pad (CAP)and a Large Bed Alarm Pad (LBAP) they came in two boxes. Both were replacements for same which I originally installed about a year ago in 2024 per Lunderg instructions. I replaced the old CAP first, and paired it with the 3 position monitor with No Problems. When I attempted to do same with the new LBAP, the Monitor repeatedly did Not pair up with the new LBAP. After multiple attempts of checking connections, switches off/on and checking the batteries in the Monitor I was unable to pair the new LBAP to the Monitor! I then put back the old LBAP on the bed which successfully paired up with the Monitor the first time. I would prefer Not to send back the new LBAP for a replacement if possible, I’m hoping I can talk to someone by phone in tech support and try to resolve the problem. I do Not want to try and troubleshoot it by texting, chats or emails. Please reply by email or give me a call at the numbers noted below. Best Regards Thomas P. Lepre 46 Jackson Drive South Poughkeepsie, New York, 12603 H: 845 463-9103

Received device when promised. It was easy to install and it’s a quality item.

Game changer! Liners hold plenty of urine that doesn't need changed (using scent pads) until bowel movements.

Well-designed. All of the pieces fit together perfectly. Elegant solution to the problem of getting out of bed safely.

Good shipping and good customer support.

Online shopping experience was smooth

Ordered 2. Received 1 several weeks ago. No status or explanation on 2nd one.

I already wrote the review and referenced the difference between your advertising which says it can be worn for up to 3 hours where the instruction manual says 1 to 2 hours. This is a big difference and I will not use the product!

Very helpful

Great

The price is good for the quality of the equipment. Shipping was at a decent speed and the emails sent kept you up to date of the package location.

👍👍👍👍👍

uncomfortable ,won't use.

Exact replacement part.

Website was great. Just wish the pillow had the same quality.

Absorbent pad used between bed and commode. Catches dribbles and saves carpet. Soft and doesn't slide because it's large enough to put under commode legs.

Product was lost in the mail, but Lunderg sent replacement promptly.

Great service.

The item was packaged well, and I watched the video to put it together. The customer service was great as well for an online ordering issue. Thank you!