I had extremely high hopes. I ordered the large size and 1 color of my choice. I received the color tiles one day, the mat came the next day. The box didn't include the black tiles that (I had to double check the website) were included in the order. The mat was rolled in a way for shipping that when unrolled, the edges didn't lay flat and we have been tripping on it multiple times. I rolled it in the other direction in hopes it will resolve this. The design and overall looks is great. I am hoping my other tiles ship to me soon. I had sent a email for customer care.

Creative & practical gift, great customer service. I want to see Letterfolk succeed, what a fun product!

I love this mat, shipping was fast and everything came perfectly packaged.

My favorite clock (I love it)

As excited as I was to get my hands on the new passport collections and mini-books I eventually ran into some quality control issues with my orders. Once contacted, the customer service was so excellent and unwavering in support of their products I am now confident to place any future orders and can't wait to see what new books they will make next!

Wish shipping was faster…but I am an instant gratification person when I’m excited 😆

Was missing part of my order but they quickly fixed it . I never have any issues. So helpful.

Have enjoyed every order I've made-

Quick shipping, great pricing, the cuckoo clock is delightful to own. Very happy with my purchase!

I recently had an exceptional customer service experience with Mariane at Letterfolk. She was incredibly patient in listening to my concerns and did a fantastic job resolving my issue. Throughout the entire process, Mariane maintained excellent communication, keeping me informed in a timely manner. Her professionalism and dedication truly stood out, making my experience with Letterfolk a positive one. Thank you, Mariane, for your outstanding services!

.

The website is easy to use, and order shipping/deliery was very fast. The quality of the products is very high!

Great customer service

Fast shipping and great sales on the tiles!

Lll

Service & shipping was excellent

Awful

I love this mat! I should have bought it much sooner, It is darling, and so much fun!

Great experience. Fast delivery. Will love it more when other colors come back in stock

Renaming colors that I already had just to make a sale not cool, check your colors before you buy them who knows they might have changed the color names without us knowing