I have now been using the kettle to make tea for about a week now and it's functioning very well. The temperature is accurate and the design of the product looks great in my kitchen. I love the tactile feel of the switches and the hold "needle". I notice that when I hold temperature at a higher temperature (90C and higher), the kettle does emit a burning plastic smell. I'm not sure if it's because the product is still new or if there's something wrong with the coil. A suggestion for future product design. It would be great if Lafeeca can create a wide mouth kettle that can be used with the same stand so I can switch between a goose neck kettle vs. wide mouth. I took one star out for the terrible delivery time and the lack of response from their customer service team. I was tempted to take out another star but decided against it. The product was shipped to a major city in Canada so I didn't expect the product to have taken almost 1 full month to be delivered when the site said within 10 business days. I ordered on August 20 and I didn't get my product until September 17. After 2 weeks from when I first ordered the product, I noticed only the shipping label was scanned but the product was not picked up by the courier. I sent an email to the service desk and I got no response but the status then finally changed to the carrier having picked up the product. Perhaps, Lafeeca forgot about my order. Then the product went around California for more than 1 week and I sent another email and again, I didn't get any response until it finally reached the Canadian custom. I would have expected to receive some type of email at least acknowledging that my concern was being reviewed. I am worried now that if I run into any problems with the kettle in the future that I would not get timely customer service. Overall, I am happy with the product but I am worried about the responsiveness of their customer service team.

Great coffee pot! Great filters!

I love this cold brew maker. I bought a second one. There was acutally an issue with the order when it arrived, but their customer service fixed it right away. Very happy!

Very secure packaging.

delivered on time

Awesome! Love the design and how fast it heats up water.

Lafeeca did great with this! My order arrived quickly and exactly as I had hoped. I had erred and ordered black when I had meant to order Stainless. Norah in customer support helped me out right away and set it all straight! When I was concerned that there was an issue out of the box, again, Norah was right there supporting me the whole time! (Turned out the brand new system just needed a moment. . . no problem!) Thank you!!

Love these coffee urns. Stylish and sturdy with simple sleek design.

I received a giant box with no shipping materials, but luckily the kettle was well packed in it's actual box.

Good

Great service and timely!

Lafeeca has been a great company to do business with and we're very satisfied with your ethics and care.

Ordering and the ship[ping details were handled smoothly.

Simple and easy to order. Fast delivery

Awesome

We are loving our Cold Brew maker. The product arrived on time and came with a brew guide. I highly recommend it.

The Lafeeca Essence Cold Brew Maker has a sleek design and is user friendly. It has a comfortable handle and leak proof release knob that delivers smooth, rich cold brew at home. With a durable dual filter, it ensures a clean coffee extraction. The process is simple—add coffee grounds, water, and let it brew in the fridge for 12-24 hours. While it takes time, the result is a refreshing, low-acid cold brew, making it a great investment for coffee lovers. I highly recommend it, the smooth taste of quality Cold Brew is unmatched.

Great service

The carafe came quickly, and it lives up to the hype.

Nice piece