Only annoying thing was that there weren't any M in store and i couldn't order while at store - I had to go online and do it.

Good

Great comms and nicely packaged

All aspects of online shopping were well attended to, including refund options.

Fast and as advertised, lovely.

Loved the instant return and how fast it was. It could be improved though by notifying customers when their replacement item is shipped and providing the tracking number for this - I was not expecting a parcel so had to pick it up at the depot as I didn’t know to be home for the courier, or to login to NZ Post and give an ATL

Parcel arrived promptly, well (but not overly) packaged. Very happy that the garment matched the website description. Have worn it several times it arrived.

Always great service, and speedy delivery.

Adore Kowtow - a company that keeps striving to do better in every aspect.

Easy to use website and prompt delivery.

Quick turnaround. Beautifully packaged.

A company that I have long bought from due to its ethical stance and high quality clothing. Many items have become absolute staples in my wardrobe. Easy to deal with and prompt in their delivery. A pleasure to buy from.

I accidentally bought another dress when I wanted the Gathered Dress and the sales people were so nice and changed it without two thoughts! Kowtow customer service is the standard.

Tip top service as always

Great shipping . No oroblems

Wonderful service. Click and collect was so easy.

Order was processed & delivered speedily, website very easy to navigate.

Awesome !

Love this brand, its ethos

Great service as always