All good. No issues and great selection

Ordered a robe for my friend Max that I thought was silk. Turns out it wasnt. My mistake. The quality was awful but not silk so fair. Exchanged for the silk one. Paid twice as much for it. Waited. Silk was not nearly worth the price for the quality and material. Decided to return it. Immediately sent it back and never even wore or laundered it. I believe it's been weeks and I haven't received any refund or word of when my refund will arrive. I hope to never buy products from this company again. This wasn't even for me. This was a gift and it became such a hassle and waste of time the friend was completely disappointed. I will follow up about my refund. Im owed several hundred dollars.

everything was on task and perfect

excellent

This is the most beautiful and elegant robe I have ever had or seen. I have purchased 2 for myself so far and am going to send another to my sister. This is going to be my go to gift for the foreseeable future.

I bought this for a good friend. She loves it.

So glad I purchased. Must get another one…

I found the return process to be a pain and I wish you were more transparent that not all your robes are silk. I feel I should have gotten a full refund.

Perfect

Lovely fabric and beautiful design

Clear, Quick, great!

The kimono arrived very quickly

This product came beautifully wrapped. I loved it!

Shipping was super fast.

Love the colors and the fit.

the deliver was on time

Shipping was great

Wonderful

I bought a kimono for my wife for Mother’s Day. Unfortunately, she doesn’t like it, so I’d like to return it. For some reason, the Kim + Ono site won’t let me. I tried reaching out, but never got a reply. Customer service says that they’ll respond within 2 business days, but it has been 12 days and nothing.

Inside tie tore off upon first wearing. Robe was listed and sold As-is/no returns. It was discounted, but I would've rather paid full price for a robe without an issue. The whole product feels very cheap for the price paid.