Very smooth experience, would have appreciated shorter ship times

Where is my product!

I had reason to consult with Georgia, and she worked very hard to address my concerns. Shipping was fast.

Way too long to arrive in Canada! See original review for Mango Thai Lime. Im sure my wife will love the scents. We have been purchasing Jo Malone and later Jo Loves for over 15 Years (even visited the Jo Loves Boutique in London). But a month for delivery? Unacceptable in 2023.

I really enjoy my purchases from Jo Loves. The shipping does take between 3 to 4 weeks so I do start worrying that my package has become lost. It's worth the wait though

I have not gotten my order yet!!

I'm absolutely in love with this brand! The scents are truly beautiful, and one can truly appreciate the artistry behind each beautifully crafted scent!

Prompt service.

Never received my ordee

Great service, approachable pricing and gorgeous packaging.

Shipping to the US is taking about a month.

I love receiving the beautiful packaging.

Shipping takes entirely TOO LONG, there is no customer service number to speak with a live person, and email responses take 2-3 days.

The Discovery Set came to me pretty quickly. It arrived in about seven buissnes days. Which was very surprsing since I live across the pond in the States.

Great! too many emails though

Website can be difficult to navigate but great products!

I have placed multiple orders to the states. The shipping to the states took much longer over the holidays. This caused me to look elsewhere for gifts - I didn’t know if I would receive my orders in time for Christmas.

Great

Great!! Always great!

You have a great customer service staff.