Very helpful staff.

Great!

There needs to be retraining on how to greet and respond to customers. The tone is SA area stores seem to be passive/blasé. There is no excitement or pleasure felt in serving customers. Almost robotic and emotionless! James Avery should have a reputation of passion and pride among the staff, not fake or elitist! Please train managers to train staff. Is there a program currently in place during onboarding and periodic trainings? We need happiness, especially in promoting JA!

I always have the best experience, always find what I’m looking for and superb staff. Thank you

First time ordering on line and it was much easier than I anticipated.

Fast, courteous and knowledgeable service

My experience at the store when I returned a bracelet and exchanged it for my brilliant heart charm was excellent. When I went to pick up my bracelet didn't go as well. I was in line behind a lady who was also picking up her bracelet. The store associate was kind and courteous with the customer. She even helped put the bracelet on the woman. When it was my turn I told the associate I was there to pick up my bracelet and showed her my email. She didn't even greet me. When she got my bracelet out she placed it on the counter. Didn't say anything to me so I just grabbed my bracelet and left. This was at the Brenham Texas store. I really felt discriminated. I don't think I would be back to that store. I am barely starting my charm bracelet. This was my first charm. I plan on making more purchases either online and going to a different James Avery store. I really love the jewelry.

I rarely shop at the James Avery location on 5425 SPID at Moore Plaza. I have often been treated very rudely by sarcastic sales representatives, so I try to always shop at the James Avery counter at Dillard's and the sales representatives there have always been welcoming, polite and very helpful. So the sales staff at Dillard's do rate a 5 star review.

Arrived in a reasonable amount of time

LOVE ALL MY JAMES AVERY JEWELRY

Pls make the pawheart ring a charm

My order was perfect!

I love the design and size. It matches the rest of the charms on my bracelet perfectly.

The sale people were perfectly professional and a great help

very nice folks in Lake Jackson, TX

Fast shipping, nice packaging

JA Always arrives safely, beautifully packaged and on time!

These earrings are exactly as pictured. I was worried the medium size might be too heavy, but it isn't at all. They seem very durable and the backing is what you would use for a stud earring. Highly recommend!

Michael did such a wonderful job helping me find the chain to purchase as my other one broke. I am very pleased with not only my purchase but with Michaels kindness during the process.

My go to place