Fast shipping, good user manual and assembly video guide. I didn't have to contact the service so i cannot comment on this point.

Great

Nous avons acheté 2 vélos dans une seule commande et ils ne sont pas arrivés en même temps. Donc la présence à la maison était essentielle pour 2 jours. Un peu bardassés durant le transport mais heureusement aucun dommage.

We're very happy with our purchase of x. 2 e-bikes Step through 3.1 Extreme However one bike had a suspension seat post and the other didn't . After talking with customer service they sent another suspension seat post within a week . No questions asked Great customer service Thanks again

A1

Great communication and shipping alerts

easy to assemble, smooth ride, no problems so far.