I have had positive experiences with H&C overall; however, their AI-assisted customer service has been challenging to navigate. In my experience, the system does not readily escalate issues to a live representative, which makes resolution difficult. As a result, I have had to independently search for direct contact information to obtain assistance, leading to a time-consuming and frustrating process. There is MUCH to improve. Additionally, the return policy lacks clarity. Upon return, they H&C will withhold your freight that one has paid. International customers should be aware that $50 in shipping fees will be deducted from their reimbursement upon return.

Loved it originally. But after only TWO wears, the gold lettering and accents are starting to peel off, so it clearly is very cheaply made. Disappointing.

Great experience. The shipping with sweater in special Holland & Cooper box was a special surprise. I will be ordering more items.

My purchase arrived in a timely manner and well packed.

Love Holland Cooper - great quality, lovely classic designs. A welcome addition to my wardrobe.

The jacket arrived in time and was well packaged to protect it during shipping

Great job

Not happy

Excellent pants/ will be ordering more!

Great experience and excellent packaging.

Fast shipping, beautiful warm garment!

I love my duffle bag! The leather is top quality and the look is expensive and elegant.

Everything was excellent!

I’m in the US and shipping was easy and prompt!!

Bag arrived in beautiful packaging and was meticulously care for.

I live in the US and Holland Cooper has made my online shopping experience a breeze! Love your collections and cannot wait to purchase more of your smart designs. I had to return a few items, as I ordered sizes too small. Your return process is extremely easy, considering I live on a different continent!

Great selection and shipping was fast.

Awesome

such poor customer service. you've lost me as a client

Best product