It is wild to me that the “free returns and package protection” cannot be removed from order and when you need to use it the CS team is nonexistent and does not help. I’ll take the L on the lost package and take my time to give a back review.

Ok

Love the hats great quality

Very long shipping process

very good

Excellent

Very good product

Fast delivery, great service

Prompt, personable. polite

Sent me the wrong color bag. Not happy with their response.

The order was wrong. I received no help in resolving. I sent information to HT as they requested. I simply received the wrong color. Inquired about the color? Nothing. Product is good if you can actually get what you paid for. If I could do it over knowing what I know, I’d save my money and spring for the 5. 11 bag.

Highland Tactical's customer service was excellent and very responsive. If only everyone was like them!

Great bag, holds the gear I need…

They make great stuff

easy to use excellent customer service

Terrible quality, backpack had stitching coming undone in areas within 2 weeks of light everyday use. Tried to do a warranty return/exchange and they wanted me to pay a "warranty fee" which is just silly and ridiculous. Definitely will not be recommending or purchasing anymore products from Highland Tactical. Absolute horrible products.

Great

The process from start to finish was quick and easy.

Awesome

Excellent service