I'm more than happy with my Linen suit. However, I received an incorrectly sized item (40R as opposed to 48R) item so arranged a return. As I needed the replacement in a hurry I called to see if this could be hurried up. No was the answer returns take 10 days to process and postage on top of thus will be a further 5 days. I asked if I simply ordered a new item can delivery be expediated and the answer was no again. We only do 5 day delivery. So all in all inflexible and poor customer service.

Great customer service. I had cause to return 4 shirts out of 5 shirts and my refund came promptly. Even when there was error in refund calculations, I reached out and the balance was refunded promptly. I reside in Canada.

I have used H & C for years now and have seen a lot of staff come and go. To be frank the service now is not as good as it used to be. There are too many agents who do not seem to understand since they dont have English as their first language and lack an enthusiasm for menswear. However one or two - Jack being a shining example - are outstanding. Jack is the epitome of professionalism both in how he presents himself and speaks to his customers. . He is a credit to you. Michael Peck

See other comment about the business in general. As far as the shirt goes it’s nice but not a slim it at all, runs large

I have been following up for weeks to get proper reply regarding my return request with proper answer till date

I now have nearly 40 shirts of yours and get so much pleasure from wearing them - at times of stress I reach for my phone and usually buy 2 more of your shirts - they are amazing value and the quality seems to get better and better !

quality products

The shirts look very elegant on me. Each time I wear any of your products, especially shirts, the compliments keep coming from my colleagues at work. I hereby recommend Hawes and Curtis to you all.

Shipping was fast

Excellent customer service. Quality Shirts would definately recommend Hawes & Curtis.

Shirts ordered received on time. Very satisfied with the quality of the shirts and the service received

Very pleased with my purchase. Finest merino wool. Excellent price quality ratio.

The staff was very helpful

Awesome

The Hawes and Curtis US online store provides accurate information about fabrics, fit, and sizing, and the ordering and delivery of my shirt were smooth and reliable. I received regular updates on the status of shipping and delivery, and I was impressed with the care and attention to detail evidenced by the packaging and presentation of my shirt. It fit and felt exactly as described. Next order, I'll take pictures of the packaging. I wasn't thinking about writing a review when I eagerly unpacked and wore this shirt. I can say, however, that this was my second shirt order from Hawes and Curtis, and the quality of shirt and ordering experience were consistent between the two.

Great place to buy from.

great products

Good

Love the shirts, great fit and fabric. Shipping was fast and well packed.

Do not buy from this site if you need to exchange or return.