Quick delivery Price slightly lower than others

Great job

Fast shipping. Very happy with the whole process.

On tine

wont order from this company again

Fast shipping

Very friendly and efficient in getting my in person order.

Wrong part does not fit

Got what I paid for in a timely manner. New parts are just a lot of money.

I ordered an OEM timing set for a Ford from Bob Howard PDC which is owned by Group 1 Auto Parts due to their competitive pricing. The RH phaser installed fine, but the LH phaser spring broke during installation. I called customer service and spoke with a representative who was helpful and told me I didn’t need to return the full kit — just the damaged part — and that I could return it using the packaging from a replacement, even if purchased elsewhere. I followed her instructions, completed the warranty and RMA paperwork, and shipped the part back. A few days later, I received an email stating my return was rejected because I didn’t use the original packaging and had submitted the incorrect form. I called and spoke with the same person who sent the email. He denied that any employee would have told me that. However, he admitted he could see the transcript of my call — where I asked twice if new packaging was acceptable and was told yes. He also acknowledged seeing a follow-up email confirming that. As a Ford Master Technician, I understand things break — but this was not installer error. It was a case of poor communication and customer service. This company is not affiliated with Ford. After this experience, I checked their BBB rating: “D,” and their sister company holds an “F. ” I told the rep I accept that I lost $230, but I hoped they’d use this as a training opportunity. Unfortunately, his dismissive tone made it clear that likely won’t happen. Disappointing experience. Do better.

Good 👍

Affordable and didn’t take long to ship

Took 7 days although I payed for expedited shipping. I did get a partial refund on shipping. Would have much rather had the part sooner than the money

Shipping was a little slow, maby do to holiday

Didnt recieve what i ordered

All went well!

I would order from group1autoparts. com again! Good price, shipped out promptly.

Reasonable shipping and fair price.

Quick shipping and a good part!

Poor customer service. Unresponsive. Never received complete order!