After we initially got the situation taken care of meaning we had to get a different remote because the one they sent us was not working, but they got me back to working again and we are very happy and pleased with how fast they got the remote to us and how easily they made it so I could send the other remote back. We were very happy with the company.

The remote was delivered quickly. It was easy to install and is working perfectly. Thank you.

GREAT service

Friendly people, knowledgeable, patient and available. They talked me through the selection of the correct transmitter and receiver, the installation and programming process for 2 fireplaces.

The folks at Fireplace Remote Controls were great. They answered all of my question before and after I purchased 2 remotes (one for each of the 2 fireplaces in the house). The technology has changed quite a bit since the original remotes and receivers were installed over 10 years ago. It takes considerable patience to successfully explain programming digital control units to a woefully analog customer, but they did it, and they did it well.

Work great

Easy install, works great

Prompt, accurate order fulfillment. Devices new & in top condition. Downside: remote is not offered without purchasing the receiver, wiring, etc.

Shipping was prompt and the replacement to care of problem.

Easy ordering Easy installation Wish the wires are heavier duty like my old receiver Thank you

Excellent

Prompt service and they answered my questions right away. The remote is working fine with the existing transmitter.

Quick service. Part worked like original.

Got here a wee bit earlier than expected.

Trying to figure out program

After speaking to the rep, he told me the replacement part numbers and it works great thank you

Works great, Easy install process, love the remote control functions !

Great

Good selection found what I needed fast shipping.

Just what I wanted and needed