Communication and speed of delivery were great

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International customer (Australia), easy process, shipping took approx 2 weeks, no issues. Would purchase from this company again.

Shipping very slow. Two weeks to receive bag. Lovely bag but you need to speed up delivery.

When it hadn’t been despatched after 5 days, I queried this in response to an email from them. I received a prompt and very courteous reply to say they’d followed it up. It was despatched that day and delivered the next.

Perfect

Great service, delivered on time

excellent

Excellent service

Great shipping, will buy from Fenella Smith again

Lovely bags will definitely buy again

Great customer service they resolved my issue asap and made sure I got to the present for mother's Day

Amazing purse, stunning and great quality

Excellent service and fabulous products

Excellent

Arrived quickly and good email communication.

Easy ordering process and quick delivery

Excellent service from order to delivery

A wide range of beautiful & unusual products for those with a vegan lifestyle. Brilliant service.

Good customer service and such a nice touch to send a gift with the bag