Good communication ahead of delivery. Delivery in time. Everything well packed.

Once you gain you delivered me the wrong item…

Kickr v6 marketed as a premium product arrived faulty. Extremely slow customer support. Slow collection and slower delivery service. Highly regret moving from Elite and Tacx to Wahoo. It seems the company is focusing on growth, merger and acquisition rather than quality and customer support.

Great

Great product.

I placed an order for a KICKR Thru Axle Kit on October 6, but have yet to receive the kit 3 weeks later despite paying $25 for courier shipment. Further, I have not been able to track where the kit is on Fed Ex's tracking site since October 13, and I am unable to reach a Fed Ex customer representative for assistance. At this time, I do not know if or when I will receive my order.

Hi, everyhting went very well with the purchase, thanks a lot for your support and service

A great product once installed on and I worked out how to get the best from it.

thanks

Nichts anderes erwartet, macht was es machen soll;-)

Great service and product.

Fast delivery. Equally quick to sort out a problem with first item

Service was good, bike came with a firmware that was not standard but managed to solve it with support. Also came without pedals and no instructions… Once all was fixed it is amazing piece of kit!

Excellent !!!!!

All good, easy transaction fast delivery

Speedplay Zeros delivered in 2 days, excellent service and excellent pedals.

product very good shipping took very long and the tracking was not up to standards

fast shipping

Received my new Roam 3 quickly, but had issues syncing to phone and wifi. Customer support was very slow, 3 days between responses. First response was a generic parrot from tge help page on the website. After prompting for specific help I got little more assistance. Finally think I have solved tge problem/s myself.

Bought a reconditioned Kickr bike, it didn’t work - shifters would not connect. Instructions also said to only put oedals on with the included washers, but no washers supplied. Sent in a support form, didn’t hear back for a week so reached out by DM on Instagram. Finally got a response, eventually sent me replacement handlebars that worked and washers. To Wahoo’s credit, they made good by also sending a free Headwind fan. I can’t beliieve how much that fan costs ($499!) so would never have bought it myself, but the reviews are very positive so we will see. So overall, made good on an inexcusable lack of quality control.