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After 2 months of usage we noticed that one part underneath the seat was broken. I contacted customer support and they sent us a replacement within two days. Replacement was easy. Thanks a lot for the great customer support!

Didn’t receive any details regarding dispatch or tracking

Poor response as couldn’t resolve the issue as enquired about an accessory that should be available

No me han dado solución, no recomiendo en absoluto comprar esta marca

Not helpful at all. I wanted to purchase a button as one broke. The only reply I got was where I bought the carrier and there are no buttons to buy. This is nothing for today’s consumer as it is zero sustainable if I have to buy a whole new carrier instead of just one replacement button! Can not recommend ergobaby because of missing spare parts and zero sustainability.

Leider löst sich der innenstoff nach einem 1,5 jahren schon auf. An den Beinen den Trägern und dem nackentwil fürs Baby. Ich bin leider wirklich sehr enttäuscht.

Nobody is helping me. Pooor quality

I have Ergobaby buggy. The warranty should be from your side like any other Company! Why I need to contact Babywalz where I bought it! If I bought IPhone I will contact Apple not the seller!

I haven't received a response to my query

Amazing support! I needed some help with my carrier and the help was much more than I expected. Super friendly staff who was responding in the emails. I love my carrier and I use it every day. Don’t know what I would do without it.

This is the best client service I have ever seen. They have always answer all my questions very quickly and always with a solution for each probleme. I highly recommend this brand to everyone. Thank you Ergobaby! I am more than satisfied.

I guess your products are okay - but your homepage is so bad that I can‘t get them to my home to try them out. Check previous service cases for explanation.

O meu bebé ama dormir nos vossos porta bebés

I made a return of the purchased product for 45 days ago and I still haven't received the payment back regardless of the several reminders. By now customer service has also stopped answering my emails. I wonder if I ever will get my money back?

My favorite brand !

The experience was an absolute catastrophe. I ask for a specific offer. The customer service had no clue at all, said it was still valid, but it wasn’t which turned out in my second approach to the service agent saving that now it was no longer valid and that that‘s it. But this he could have told me also the last time, but since my question was less than 24h hours after I missed the offer, it could have made someone incredibly happy to show some goodwill. So you lost a client now. I bought somewhere else

Kundenservice ist mega langsam!!!

Slow delivery which doesn’t meet advertised standards. Even though item wasn’t shipped, refusal to cancel order, told to return item. Issues with returning item as their system said item hasn’t been shipped. Refund slow. At every stage of this saga with the item I had to contact and chase customer services. The people were nice but processes and system are awful. I actually had to order item elsewhere due to delays. And I love the item. One star customer service, five star item

I’m here in Singapore, I have requested for a clip replacement but send out email and was push around with 5 different address..eventually no reply from them at all.