Perfect product and service, beside the annoying delivery delay at customs

Ordered a small necklace for a a Christmas present. The product is lovely. Had some concerns about delivery so used the only message portal. Unusually (in my experience) I got a prompt response from this which alliviated my concerns fully. Very impressed with the service. As for improvements. The presentation box looks great, however inside the box the necklace was contained in a leather pouch much smaller than the box. If the jewellery could be presented better that would really make it as a product.

Happy with the product but not happy with the post sales customer service as repeated requests to provide a copy of invoice again (had lost it) and product certification (which never arrived) have gone unattended for long. Repeated calls at the customer care # provided on website is always non-reahable, emails sent at hello@skydiamond.com and request filled up via web-forms yielded no response.

Very friendly and eager to help.

Loved the bracelet and had wonderful followup to my order

Product and service was great

Purchased a diamond necklace for a special birthday. Not only was the item itself beautiful and excellent value but the communication and customer service from SKYDIAMOND was outstanding.

Easy to order online, arrived on time and exactly as described. The gift was very well received.

Absolutely delighted x

Victoria is an incredible representative of sky diamond. She brought an idea to life and offered invaluable experience throughout. I wouldn’t have said I was the easiest to work with but I was never made to feel like the novice I was, I wouldn’t hesitate to recommend Victoria or Sky diamond in future.

The site is easy to navigate, the item was delivered extremely quickly and love what the company is doing.

We had a wonderful experience from start to finish and couldn't be happier with my engagement ring! I told my fiancé I wanted to be involved in choosing my ring because I was particularly interested in SkyDiamond—the only UK-based lab I know of that creates diamonds from captured carbon. As someone working in the carbon removal space, their sustainability-driven process really resonated with me. Our journey began at SkyDiamond's London pop-up store last December, where we met Victoria. Over a glass of champagne (a lovely touch!), she guided us through different designs and answered all of our questions. When we later decided to purchase the ring online, the service remained excellent—our inquiries were promptly answered, and when I needed a slight resize after receiving the ring, they handled it quickly and at no extra cost. We chose the 1. 02-ct classic solitaire engagement ring in 18k gold, and I absolutely love it. The tapered gold band has a delicate, elegant feel, and the diamond sits beautifully in its setting—not too high, which was important to me. My future wedding band will sit flush against it with no gaps. If you’re looking for a stunning, responsibly created diamond, I highly recommend SkyDiamond!

Swift delivery arriving in plenty of time before Christmas. Lovely and sustainable packaging.

I cannot recommend Sky Diamonds and specifically JohnRay enough! JohnRay ensured that I got the perfect ring at the right price by the time I needed it. His commitment to his customers is second to none and he is a true pleasure to work with. Thank you so much, JohnRay, and the team at Sky Diamonds!

I bought this as a wedding anniversary present for my wife and she loves it - both the ethical nature of it and the beauty of it. The service throughout was also excellent and the delivery was easy and stress free.

Wonderful experience from on-line ordering to receiving my purchase! I received updates on my order via email and when I received my purchase, I was blown away by how beautiful and sustainable the packaging was as well

there were no issues and it was a smooth process from start to finish

Easy to navigate my options, clear descriptions

Easy process

very quick and clear