Easy to order. Delivery was fast… too fast. I ordered the bag on a Wednesday and it arrived on a Friday. I had to scramble to have a neighbour to pick up the delivery as we were still away on vacation.

Excellent quality and my toiletry bag arrived quickly. Would highly recommend

Well done!

Love it

Well developed

Fast delivery

Easy and fast shipping, very well done.

Excellent, timely customer service. Very quick delivery of the replacement shells. Very simple instructions and perfect fix for the broken parts. Thanks for your lifetime warranty!

The customer service was incredibly helpful, the suitcase shipped quickly, was well packaged, and communication throughout was clear and timely. Very happy with my experience from start to finish.

Fast shipping and everything was well packed.

Great service and product!

The shopping and delivery were perfect. However, I provided 4 stars due to an unexpected problem I encountered. After purchasing the bag I contacted customer care asking for receipt or invoice. The Customer Experience Representative kindly replied that "order confirmation is the only document we are able to provide as a receipt". This was a big spoiler to my experience. Reputable sellers provide receipt as part of shopping experience, without even asking. I urge "Briggs & Riley" to change your process and do the same.

Great

Love the site.

Great service, quick delivery

Enjoy the quality.

Great product support.

Delivered to my door in a timely manner and fully met my expectations. Loving my new monogrammed luggage!

Amazing service and shipping!!!

The top handle on my Baseline carry on luggage model U119SP-4 was broken and I sent an email to customer service and Chuck responded quickly 2 hours later directing me to repair kit ACC-9612-4. I was able to put in a new replacement handle which took about 10 minutes, and it looks exactly like the old handle. My suitcase now has a renewed life. Very happy!