Site reviews
Easy to order. Delivery was
Easy to order. Delivery was fast… too fast. I ordered the bag on a Wednesday and it arrived on a Friday. I had to scramble to have a neighbour to pick up the delivery as we were still away on vacation.
Easy to order. Delivery was
Easy to order. Delivery was fast… too fast. I ordered the bag on a Wednesday and it arrived on a Friday. I had to scramble to have a neighbour to pick up the delivery as we were still away on vacation.
Excellent quality and my toiletry
Excellent quality and my toiletry bag arrived quickly. Would highly recommend
Excellent quality and my toiletry
Excellent quality and my toiletry bag arrived quickly. Would highly recommend
Well done!
Well done!
Well done!
Well done!
Love it
Love it
Love it
Love it
Well developed
Well developed
Well developed
Well developed
Fast delivery
Fast delivery
Fast delivery
Fast delivery
Easy and fast shipping, very
Easy and fast shipping, very well done.
Easy and fast shipping, very
Easy and fast shipping, very well done.
Excellent, timely customer service. Very
Excellent, timely customer service. Very quick delivery of the replacement shells. Very simple instructions and perfect fix for the broken parts. Thanks for your lifetime warranty!
Excellent, timely customer service. Very
Excellent, timely customer service. Very quick delivery of the replacement shells. Very simple instructions and perfect fix for the broken parts. Thanks for your lifetime warranty!
The customer service was incredibly
The customer service was incredibly helpful, the suitcase shipped quickly, was well packaged, and communication throughout was clear and timely. Very happy with my experience from start to finish.
The customer service was incredibly
The customer service was incredibly helpful, the suitcase shipped quickly, was well packaged, and communication throughout was clear and timely. Very happy with my experience from start to finish.
Fast shipping and everything was
Fast shipping and everything was well packed.
Fast shipping and everything was
Fast shipping and everything was well packed.
Great service and product!
Great service and product!
Great service and product!
Great service and product!
The shopping and delivery were
The shopping and delivery were perfect. However, I provided 4 stars due to an unexpected problem I encountered. After purchasing the bag I contacted customer care asking for receipt or invoice. The Customer Experience Representative kindly replied that "order confirmation is the only document we are able to provide as a receipt". This was a big spoiler to my experience. Reputable sellers provide receipt as part of shopping experience, without even asking. I urge "Briggs & Riley" to change your process and do the same.
The shopping and delivery were
The shopping and delivery were perfect. However, I provided 4 stars due to an unexpected problem I encountered. After purchasing the bag I contacted customer care asking for receipt or invoice. The Customer Experience Representative kindly replied that "order confirmation is the only document we are able to provide as a receipt". This was a big spoiler to my experience. Reputable sellers provide receipt as part of shopping experience, without even asking. I urge "Briggs & Riley" to change your process and do the same.
Great
Great
Great
Great
Love the site.
Love the site.
Love the site.
Love the site.
Great service, quick delivery
Great service, quick delivery
Great service, quick delivery
Great service, quick delivery
Enjoy the quality.
Enjoy the quality.
Enjoy the quality.
Enjoy the quality.
Great product support.
Great product support.
Great product support.
Great product support.
Delivered to my door in
Delivered to my door in a timely manner and fully met my expectations. Loving my new monogrammed luggage!
Delivered to my door in
Delivered to my door in a timely manner and fully met my expectations. Loving my new monogrammed luggage!
Amazing service and shipping!!!
Amazing service and shipping!!!
Amazing service and shipping!!!
Amazing service and shipping!!!
The top handle on my
The top handle on my Baseline carry on luggage model U119SP-4 was broken and I sent an email to customer service and Chuck responded quickly 2 hours later directing me to repair kit ACC-9612-4. I was able to put in a new replacement handle which took about 10 minutes, and it looks exactly like the old handle. My suitcase now has a renewed life. Very happy!
The top handle on my
The top handle on my Baseline carry on luggage model U119SP-4 was broken and I sent an email to customer service and Chuck responded quickly 2 hours later directing me to repair kit ACC-9612-4. I was able to put in a new replacement handle which took about 10 minutes, and it looks exactly like the old handle. My suitcase now has a renewed life. Very happy!




