We were supposed to receive a case of mixed jelly containing 4 jugs. 2 jugs were damaged upon arrival, so the delivery driver took back the entire case with all 4 jugs. The company then sent us 4 replacement jugs as compensation, but the box was damaged again, and we were still missing 2 jugs from our order. Instead of sending us 2 more jugs to replace the damaged ones from the second shipment, they said their policy only allows for one replacement shipment and issued a refund for the 2 missing jugs—excluding the shipping fee. Now, we have to place a new order for 2 more jugs, which will cost us additional shipping charges and a higher price per bottle. We’ve been ordering from this company for over 3 years, but due to this experience, we will no longer be doing business with them.

I can’t say enough wonderful things about this company! They offer a wonderful product at a great price that is shipped fast and packaged to perfection!!!! I’m so grateful for this company and their products!

This was my first time ordering from Bossen, and overall, the experience was positive. Placing the order online was easy, and I appreciated receiving a tracking email with pickup instructions. One suggestion I have is for clearer signage indicating where to pick up my order. I initially went to Bossen, only to be informed that I needed to pick up at the warehouse next door. Now that I understand the company’s logistics, I expect my next purchase to go more smoothly. As for the quality of the HK-style milk tea tea leaf, it was quite good!

Excellent taste, my best seller on my food truck make more flavors like sour strawberry and sour blueberry

The products are great!! Very happy with all I purchase. The pure cane sugar syrup by the gallon is a bit steep. And the shipping is really expensive which is why I gave a 4 star rating but, very happy with the products we purchased & use!💞

We love the products. But the shipping is $$$$$$ Lolly cup is my go to due to the cheaper shipping cost. I would love it if that could be worked out. As Bossen would be more affordable for our buisness Otherwise. Product is great. Care in shipping is great. Just the cost to ship is prohibitively expensive

Great

they are fast you get your order with in 2 days

Great product

Placing an order is extremely easy, fast shipping & delivery, excellent customer My customers like the bursting products in their lemonade…will certainly recommend this company to others

Good pack

The tea tastes great. Delivery was prompt.

I buy products that a local distributor doesn’t carry. Shipping cost is a bit high though.

Easy to work with amazing product and fast delivery

Love this store esp in person free pickup :)

excellent flavors fast shipping & great prices

very fast shipment, good quality products

Good

They are awesome. Fast delivery. Taste is fantastic also.

We ordered the 10.5 ounce bag of Jasmine Tea, A2 version. It's really, really good. The flavor and body is far superior to typical bagged teas -- even the pricey ones. Highly recommend.