Yes the new output gear was needed and works great! I found that a little bit of the noise nuances I was having on both of my bike setups with the old one were quieted after the new gear was installed, although, I had to adjust the gear mesh a little looser with there being more meat on the new gear. Also I wasn't aware it came with new screws, I had already gone to two hardware stores to get new ones and did two pre-coatings of blue threadlocker and let them dry for use once it arrived, but then it actually came with the screws that were already coated in blue threadlocker. Also the install instructions on the bottom of page 30 in your elevate user manual were crucial in the install process, but was not made aware or linked to those instructions, I had to find them myself. I found that the rotating 1/8 of a turn and pulling just the slightest bit as I went around to get the old one off was the only way it worked, I wouldn't have known that without reading pg 30 of the user manual. And putting the new one on did work with just the palm press method, up until the last, let's say 1/16th of an inch and it just wouldn't go on any further. I took the old cog that I had just removed and placed it on top of the new one, while laying the drive unit on a rag on my concrete garage floor and stepped on it and that is what it took for it to finally click all the way down into place. Hopefully this information helps! I am back up and running again and am enjoying your product, as it is truly a game changer, thank you!

Best system out there! Easy to adjust and remove. . the best of both worlds! Excellent support as well. . shout out to Jeremy!

Just wrote it

Great service !

Super fast, friendly support, I can’t say enough about this great company.

The install instructions were a little unclear when using a 223 rotor. otherwise, everything was pretty straight forward

Jeremy is prompt when responding to my email questions. . . very much appreciated. Kevin

Excellent customer service. They have genuine desire to really help the customer. Very quick to respond to emails and concerns

I have to admit I was skeptical about this drive unit. But I have to say I was pleasantly surprised at the quality and performance of this unit! I had pre ordered four weeks earlier as a Christmas gift for my Son but when the package was sent it was returned by my local post office 🙄 a few days before Christmas! So i emailed the customer service and they bent over backwards to get me a unit shipped out to my PO Box, I ended up receiving the package the day after Chrismas and that was fine because my Son ended up going with his Mom to Yosemite- So that gave me time to assemble the unit on the bike. My Son Tess his bike after we got it dialed in he was blown away by the performance! So this made me happy as father that I got him the best gift 😇 My only comment would be it would be nice to have a battery level reader on the throttle but I think they sell a kit for that.

a solid business doing what needs to be done, unlike so many others.

Fantastic design! The install went well, but I would have appreciated a phone number to call when I had a question. The system works very well on my first test ride and will certainly be better after the learning curve. It could use a console/display to change modes on the fly as well as pedal assist, which is in development.

Holiday latency . .

Couldn't be any happier

Communication, response, shipping, product are all top notch. Directions, supplies packaging spot on. Motor, battery and gearing work better than expected.

Top!

Very innovative company

Shipped quickly

Quick and simple

It took five days to ship it after I ordered it, preventing me from biking.

I love everything Elevate.