A little angry that someone tried to get my details by impersonating the courier and asking me to send delivery detail's. I ignored them and waited. The right courier sent delivery schedule to me. They were prompt and on time.

Would have been five stars if it weren’t for the EU power supply with UK adapter. Not great!

Great shipping and service

Excellent product and customer service

Arrived on time, in perfect condition

thank you

Very quick and easy to order plus fast delivery

My machine broke after two weeks. I called the phone number and left a message and no one has called me back.

I must admit I am quite disappointed with Aquatru and the filter system. The filters ran out much earlier than expected (less than 5 months vs the advertised 1 year on the VOC) meaning a significant increase in the originally communicated cost of water filtration using this product. The use on the filters was below average so advertising that the VOC filter lasts 1 year is a gross exaggeration and I’ve communicated that this should be changed. In addition the filters are not recyclable, which is also quite disappointing as someone who is conscious of our impact on the environment. Initially I was happy with my purchase of the carafe but this has significantly impacted my satisfaction and willingness to recommend Aquatru products in future.

As before. Poor customer service. Had to chase after replacement osmosis filters were not delivered after a month. Told they were due back in in 2-3 weeks, chased again and another logistics excuse. Offered free delivery with next order, or that they could send their lesser (cheaper) product to replace the reverse osmosis product bundle ordered. Suggested they should really be sending this for free to allow us to use our filter while we continued to wait for what we had ordered. Offered free delivery with next offer. Disgusted after waiting already 6-7 weeks and still further excuses. Products eventually turned up after 3? months. Customer services even suggested we could continue to use the existing 'expired' filters, inspite of the red replacement lights being on, when research shows this is more dangerous for the health than just drinking regular tap water. Really disappointed in this company. When investing in such technology to improve health this is really not the answer or customer service one expects.

Well packaged, quick delivery, no complaints.

I enjoyed using your product.

Expensive, but works well

Shipping was super quick. We received our order a few days after ordering it. Customer service team is first class. They are responsive to communication via email.

Fast delivery and packed very securely. Very happy to deal with Aqua Tru UK. Thank you.

I ordered carrafe by mistake and I needed help with the returns process and refund.

Prompt delivery and good packaging.

Quick delivery.

I’ve been using the Auqatry Carafe for a few weeks now and I am very happy with my purchase. I switched from having mineral spring water delivered every three weeks to filtering at home. Not only does this lower my overall cost, but it also feels like I am reducing my environmental impact and making a positive difference. But, it was the independently verified performance datasheet that truly convinced me to choose this company and product. It clearly outlines the impurities that can be present in our so-called “safe” drinking water (things like pharmaceutical residues and fluoride…), and that gave me confidence in the filtration quality. The machine itself feels well-built, sturdy, and durable. Delivery was quick (just 2 days), and the product was securely packaged with clear, simple setup instructions. Customer service has also been good in my experience. They typically respond within a day or two, are friendly, and resolve matters effectively, which reassured me after seeing some mixed reviews online. Overall, I am a happy customer and feel good about my decision. I am hopeful that AquaTru will continue working toward even more sustainable efforts in the future, such as filter disposal and recycling solutions.

Thanks for good product