Order delivered in good time with everything packaged with care. Customer service can be contacted by email and are available to answer questions and offer help if needed. Excellent service.

Buying the item was confusing. I tried to get an additional discount by completing an online survey. That appears to have been in the eu site and I didn’t appear to be able to use it in the uk site. Annoying. I tried several times slightly differently to achieve the extra discount to no avail. However, the delay meant I got a better overall discount as prices apparently changed for the Black Friday itself.

Easy order, lots of information on the site and delivery was good

The order and delivery went smoothly. I'm not sure the product information on your website is totally honest, You describe the water filter as a sustainable method of filtration, when the machine has the highest wastage of water I have come across.

👍

All good

Perfect

I am still waiting for my refund to be processed.

Very happy with my products. Great quality and great customer service

I had to return the product because it was not suitable for my hard water. 14 days and still no refund. It takes them a few days to reply to my emails. They said that because of "Black Friday", it may take longer due to the number of orders and limited staff. But when I tried to call before ordering, the automatic message said they went for a "team building retreat". So they are expecting more orders on Black Friday, but decided to go for a retreat. This may be one of the worst customer services I have ever had to deal with.

No communication

The customer service is excellent, the product affordable and the delivery fast. Highly recommended.

Great customer support, great product, keep it up!

Good

Terrible wait time, the machine is not fit for purpose in certain areas and the experience has been terrible

Exceeding fast and reliable delivery.

I’ve had a very poor experience with this order. I had to chase multiple times just to get my items dispatched, and when the order finally arrived, items were missing. I then had to follow up repeatedly because I received no timely response. A customer shouldn’t have to put in so much effort simply to receive what they’ve paid for. They shipped out the missing items however, they should have issued a refund as a gesture of good will. Very disappointing service.

Quick delivery, price was good for the quality too

3. . . it's the magic number

The filter arrived within a few days of us placing the order which we were really happy with!