created a return because the jeans were to small, they never refunded my money but they received my return package. emailed them on 08/22/25 and no one will contact me back

They seem to have went out of business. Their Instagram is hacked

Came here to purchase more jeans after receiving a pair through Short Story box. Literally not one pair in stock? Is this a joke?

These jeans are horrible for the price

Poorly. Your returns and exchanges need some work. As well as your customer service.

1822 is by far my favorite jean brand. The jeans are comfy & fit perfectly. My only issue I’ve been having is the longevity of the jeans. To be fair, I’ve been weight training and wear these jeans 40hrs a week at my job so that might play a part, but they’ve only lasted me about a couple months before holes in the inner thigh areas. Nonetheless, these jeans are my new staple.

I also returned the jeans that I ordered and tried to get one in a bigger size. I got the email notification that they received my return order, but didn't receive the next size up or a refund. I tried to email them, and received nothing. I would use caution when ordering directly from them.

I can't get hold of customer service for love or money. I have tried their return portal (get an error message), email, phone calls, FB, Instagram, pretty much every option there is. They are happy to take your money but forget about any contact after that. Too bad because I like their jeans but will NEVER order from them again and will tell family and friends to avoid them as well.

I liked the pants only that when I took it off my legs were stained the color of the pants I don't know type of chemical they use that only the first one put on they are black then they are fading .

It’s so easy to purchase jeans online and receive emails regarding your cart over and over again, but try to return a pair and it doesn’t give you an option just a blank screen, also no response to emails sent. Very poor customer service.

Good communication

Returned 2 pairs for exchange to next size as they were too small and never received the larger size of the black pair or a refund. Not happy with the return or exchange policy. Emailed customer service and never received a reply.

I found a pair of 1822 jeans at tjmaxx and was obsessed but i chub-rubbed through them after a few months of nonstop wear. So i figured id come on here and hope to god i could find the exact ones- well i did (thank god bc i would've cried). I got two pairs and you now have yourselves a customer for life. Ill never own or wear another pair of jeans. Im 5’ so its really difficult to find pants that fit me length wise I dont have to roll these or anything its literally amazing!! If yall ever discontinue these I’ll literally crash out please dont or at least send me a lifetime supply before you do!

Zero stars. BOTH my orders were incorrect! One order was not even mine but someone else’s and the second order was for black and I got white. The attention to detail was non existent. I will not make the mistake of ordering from 1822 Denim again.

Fine.

Great customer service

They came UPS, I prefer USPS - not sure how they get here so fast Amazon uses ? But my mail carrier brings them and they know where I live, UPS - leaves them at the apt in front of our house. But that's ok. They dont have time to get to know they're customers. I havent talked with customer service bc Im keeping the white jeans. But ill know next time to look closer at the combination. I was just so excited to see Butter Skinny. My mistake. That's on me. Have a great day.

Love their jeans!

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Shipping was fast!