Quick and easy No problem

❤️

Everything was great.

Top-notch ordering and shipping, and product quality.

We purchased 2 pieces of luggage - the large Earth Tones and the Airlite 21" just prior to leaving for vacation abroad. Upon receiving the Airlite, we were unable to program the lock, noticing that the lock on the 2 pieces was different. Since we were leaving on vacation within hours of receiving the luggage, we were unable to return it within their 14 day window, and Heys would not consider it for return as it was outside the return period. Calls and emails with customer service were frustrating, implying this was due to user error, and directing us to a YouTube video, which turns out, is for a different TSA lock altogether. The communication with Heys was inconsistent, initially acknowledging the locks were different, then in emails saying they were the same. After sending us a replacement lock without success, the piece had to be sent for inspection, all to return it to us with a video demonstrating the instructions - which is not the same video posted on the web. We were very intentional in selecting Heys to purchase our luggage, since they were a local company promoting excellent warranty and customer service; to say this was a frustrating and disappointing customer service experience is an understatement!

Quality is terrible.

Arrived on time and packaged well

Very impressed .

Shipping went fast. Some unclarity from the logistics company but other than that all good.

Granddaughter loved it

Excellent service

My Girl friend ist very fond of having this suitcase as her own.

Incredibly fast shipping!

Heys services was great. Good communication in the chat, quick delivery. I will return next time I'll need luggage.

The Spiderman backpack is very well constructed, has great graphics and is very roomy. The order was easy to place, the price was right and the order shipped quickly, as promised.

Great service, arrived in only a few days after they were ordered.

I think a luggage set that stands out is important, especially during international travel. The worst thing is to have to sift through a bunch of suitcases that look exactly the same. BUT quality and durability are also very important. This set hits the mark. The compartments with zippered enclosures were perfect.

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I haven’t talked to anyone

Received next day. Thanks