I just want to take the time to thank Paul @ your Windsor location for helping us in purchasing the Napoleon Pro Series BBQ. P500RSIB today. I finished assembling it which was a breeze to complete. It does everything I could want. Especially the side burner/searing unit. Definitely brings out the best flavour in steaks. I noticed the exceptional quality while assembling the BBQ. It’s great. Thx again Paul for all your help & expertise, along with the additional accessories from Napoleon.

Even though we live in the GTA, we drove to Patio Palace to meet Steve, since the owner of one of the manufacturers told us to contact Steve for our special request. We spent 4 hours there putting together a rather detailed and somewhat complicated order and all the staff welcomed us and helped us immediately upon entry to the store. Steve spent a lot of time with us answered a multitude of questions, went over every detail and listened very carefully to our dilemma and helping us to resolve it, even placing calls to the manufacturer who gave him a speedy response! Steve went above and beyond to help us and we are immensely grateful for the very personalized service. This retailer knows their product and how to please their customers.