Site reviews
Excellent customer support!
Excellent customer support!
Excellent customer support!
Excellent customer support!
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Great product. . I've owned the DT
Great product. . I've owned the DT pro cinema series for over 20 years. . . the 4 satellite speakers center and sub. . . no issues until the sub got zapped by lightning.
Great product. . I've owned the DT
Great product. . I've owned the DT pro cinema series for over 20 years. . . the 4 satellite speakers center and sub. . . no issues until the sub got zapped by lightning.
Excellent shipping and packaging as
Excellent shipping and packaging as the 74lb sub arrived with no issues.
Excellent shipping and packaging as
Excellent shipping and packaging as the 74lb sub arrived with no issues.
Customer care and shipment was
Customer care and shipment was awesome!
Customer care and shipment was
Customer care and shipment was awesome!
Customer Service rep was helpful
Customer Service rep was helpful and professional
Customer Service rep was helpful
Customer Service rep was helpful and professional
It took them a day
It took them a day or so with little to no communication about the order, but after that small delay, the item shipped and was delivered very quickly. I was able to call customer service and get the order updates, however. Customer service in the technical assistance has been very responsive. But sometimes they didn’t have an answer and would have to escalate to higher level and those responses would come via email a couple days later. I guess I would consider the customer support adequate but it would be nice if you could just talk directly to the people that can get you the answers rather than have to wait for someone to get back to you via email and you can’t actually talk to them. Still overall happy with the product in the order process
It took them a day
It took them a day or so with little to no communication about the order, but after that small delay, the item shipped and was delivered very quickly. I was able to call customer service and get the order updates, however. Customer service in the technical assistance has been very responsive. But sometimes they didn’t have an answer and would have to escalate to higher level and those responses would come via email a couple days later. I guess I would consider the customer support adequate but it would be nice if you could just talk directly to the people that can get you the answers rather than have to wait for someone to get back to you via email and you can’t actually talk to them. Still overall happy with the product in the order process
Speakers arrived in great shape
Speakers arrived in great shape through a shipping company I hadn't worked with before. Having to be home to accept the delivery was a bit of a hassle, but I can understand the reasons companies require that.
Speakers arrived in great shape
Speakers arrived in great shape through a shipping company I hadn't worked with before. Having to be home to accept the delivery was a bit of a hassle, but I can understand the reasons companies require that.
There was a delay in
There was a delay in the delivery from FedEx. That's all.
There was a delay in
There was a delay in the delivery from FedEx. That's all.
My experiences with definitive technology
My experiences with definitive technology have all been positive to date. I've reached out to customer service for a variety of things, from replacement parts on older speakers, to questions about configuration and warranty and they have always been helpful.
My experiences with definitive technology
My experiences with definitive technology have all been positive to date. I've reached out to customer service for a variety of things, from replacement parts on older speakers, to questions about configuration and warranty and they have always been helpful.
Great customer service!
Great customer service!
Great customer service!
Great customer service!
