Some more outstanding service from a great shop and a great guy! I have always preferred to support Dick's local shop than go big chain and once again he has come through for me. Not only did Dick reply in seconds to my email query, but he organised and fixed a problem with my order (due to my stupidity) quickly, like within minutes of me ordering. Dick has always given me and everyone i know great service, and its really good to have a shop that works and understands the local climbing scene and cares about the climbers, but also works to improve local climbing with bolt funds etc. its actually quite cool to talk to someone with great knowledge and experience in what he is selling too. I cannot recommend him and his shop enough! so much so that I go straight back to Dick's when ordering, even though I now live over 200 miles away. 5 stars everyday.