After running into a couple of issues with a DM humidor I bought from another authorized vendor, I reached out to Daniel Marshall directly. Doug went above and beyond—honestly, way beyond—what I ever expected to make things right. He completely restored my faith that there are still companies out there that genuinely care about their customers, not just landing the sale but keeping them for life. Daniel Marshall is one of those rare ones. I’ll be one of those customers for life. As for the Autographed Treasure Chest Humidor in Precious Burl that I ended up purchasing afterward… there’s a reason people call it the “Rolls-Royce” of humidors. The craftsmanship is absolutely stunning. And it’s not just beautiful to look at—it’s a true functional piece as well. I’m so glad I emailed Doug and pulled the trigger on this one. Not a single regret. It made me feel like a kid on Christmas morning unpackaging this beauty!! :)

I am incredibly new to the cigar world, but have amassed a decently large collection in a short amount of time. After a lot of research into a long-term storage solution, I landed on what I thought would be the best option for me, the Daniel Marshall Autographed 165 Humidor with the lift out tray in the incredible looking burl finish. I was expecting top-notch quality and craftsmanship based on the research I did but what I received felt like even a step above that into true luxury. From the thoughtful and well executed packaging featuring premium touches like a side open style shoebox that the humidor comes in for easy removal, the well protected shipping box and the sticker sealed tissue paper I knew I was in for a treat. Getting the box open to actually begin to go through all of the included items and the humidor itself, I was blown away by how gorgeous the outside of the humidor is and how incredibly well constructed the inside of it is. For as beautiful as the 1000 layer finish appears on the outside, things like the joint work and smooth sanding on the inside of the humidor show the inside as being just as beautiful as the exterior. The gold brand plate and tassel key add even an extra touch of sophistication and class. As for performance, I loaded it up with my collection immediately and it has been rock solid for temperature and humidity since then. The humidor also recovers very quickly from being opened when it is time to pick out your next cigar and more often than not bounces right back to the desired temperature/humidity sweet spot in a matter of minutes. To say that I am thrilled with my purchase is an understatement. Not only does the piece function exceptionally well as a humidor, it is also a stunning display piece that now sits proudly on my living room bar for all of my friends and family to oooh and ahhh over. I've already received multiple compliments on it and it has only been there for a little over a week. Beyond that, because of the...

Absolutely beautiful humidor!!!! Been wanting a Daniel Marshall humidor for many years and finally pulled the trigger. Joined to campfire club and got 50% off. Feels like I stole this beautiful piece of art.

I just received the AUTOGRAPHED DANIEL MARSHALL LIMITED EDITION TREASURE CHEST IN PRECIOUS BURL and it is by far the nicest humidor I have seen. It is a functional work of art. From the moment you lift the lid, the sheer quality and craftsmanship are palpable. The finish is flawless, the hardware is robust, and the seal is absolutely airtight, guaranteeing perfect humidity. It doesn't just hold cigars; it curates them. This is the ultimate vessel for the serious aficionado who demands the best. An heirloom piece that is truly worth the investment. Five stars are not enough I would go for 5 diamonds for the humidor as well as the excellent customer service. Many thanks to Doug for the awesome customer experience ! Christian Diotte from Montreal, Quebec, Canada

I have just opened my humidor having received it. Very very pleased and thank you for packaging it so well. Will be many years of pleasure. All the best Mitchell

Received a beautifully crafted desktop humidor and absolutely loved it. The team, led by Doug, was fantastic. I had some questions which were promptly answered. I accidentally broke one of the wood dividers putting too wide of a cigar on the tray. I inquired about purchasing another and was delighted to find out that Doug sent me another at no charge. I look forward to my next purchase from Daniel Marshall, they are a top shelf company with top shelf employees. ✌️

Couldn‘t be happier! I ordered this humidor as a special gift, and… it exceeded all expectations. The attention to detail, the flawless burl wood finish, and the elegant gold accents make it more than a humidor – it’s a true piece of art. The interior is beautifully lined with Spanish cedar, and the scent when you open the lid is simply perfect. It’s clear that this piece was handcrafted with care and precision. What really impressed me was the packaging and the care that went into the shipping process. The humidor arrived in immaculate condition and was ready to use right out of the box. This isn’t just a storage box – it’s a statement of style and tradition. Whether you’re a seasoned collector or looking for a truly meaningful gift, I can’t recommend it highly enough. Thank you, Daniel Marshall, for creating something so timeless. Thank you Doug for Support!

This cigar is one of the best cigars I’ve ever smoked. Absolutely smooth with no sour bite on the tongue after the draw. This is a cigar you smoke down to the nub. In a perfect world this would be my everyday cigar. This cigar reflects the quality and reputation of Daniel Marshall and I absolutely love it. You definitely have a new customer for life.

I have purchased two of these humidors, one for myself and another for a friend. The quality is second to none and they have amazing customer service.

Love my new humidor with it's unique lines, beautiful detail and incredible craftsmanship. And working with the customer service team (Doug in particular) was fantastic. Answered lots of technical questions and helped me choose the perfect model for me. Thank you, guys!

I just purchased my first Daniel Marshall Humidor. Took me years to be able to finally get one, very satisfied. My purchase is from the factory floor sale. My humidor is in great condition. The humidor came well wrapped, no damage during shipping at all. Great customer service as well, provided me with the shipping tracking number and was quick to respond to the questions I had regarding my shipping purchase.

I am not a rich man by no means but I have had my share of high end cigars and have purchased several higher end humidors. This by far is the best investment I have ever made. The Madagascar ebony travel humidor is car show finish bad to the bone and the Carlos Fuente sticks inside are some of the finest sticks I have ever tasted.

The quality of this humidor is beyond amazing. Out of the years of collecting and using humidors this is by far my Mona Lisa.

I am really happy with this purchase and the service and support I get from the company.