There is no way to contact this company for customer service. Called the phone number listed on their website, as well as the one inside the luggage. After a long-winded message on their end, you are told you can't talk to customer service via phone. The chat option is useless and I see no way to utilize the email option. I need a replacement part for my Atlantic luggage but the company makes that impossible. Looks like it's time to purchase new luggage that is NOT TravelPro or Atlantic!

On my latest trip, I suddenly realised that the carry-on bag I had been using for as long as I could remember (almost 30 years I think) was still absolutely perfect for all my travel needs. The material, the zips, the wheels all still worked flawlessly. I don't know where and when I got the bag, and I never paid attention to the brand. Well, I looked: Atlantic. So, here is my review: my Atlantic bag is one of the best purchases I have ever made in life, and I have made a few, believe me! :)