Bought a hat, stitching was ripped when it arrived. Requested replacement by email, no response

I Love my Eldingo Surf hat! I wear it everyday and it ticks all the boxes! Not only do I surf in it (and look steezy doing it) but I hike, canoe, adventure and live in it! It keeps my noggin cool while providing ample sun protection. I love my vibrant Day Tripper surf hat heaps. Nothing is better than popping up on a wave and feeling your backflap fly in the wind behind you like a cape... because you are a darn super hero! Thanks Team