I have a glowing testimony for Jonathan Graff, Director of Education of Apira Science who make the iGrow red light helmets. Jonathan saw my enquiry email about getting my helmet repaired and called me overseas in person to help me. Unfortunately the helmet was irreparable. It was over 10 years old (maybe 14) and the earpiece had broken when I tried to use it after a long while. I was quite sad about it as it was quite an investment and I hadn't really had the use of it. Jonathan offered to replace mine with a demo piece for just the cost of international postage! I believe they're launching the iGrow cap which might supercede the helmet but I'm still very happy with my new helmet which is as good as new. Thanks Apira- stellar customer service even after a very long-time purchase.

Good luck trying to get a response from these chaps. The chat feature is a useless waste of time ..Not happy! Will be going elsewhere - you are about to lose an old customer! Get your sh** together